Veterinary Business Partner

About the role

At Petfolk, we believe exceptional veterinary care starts with exceptional people — not just clinicians, but hospitality-minded leaders who create a warm, polished, and high-performing environment for both clients and teams. As a Veterinary Business Partner, you’ll be the face of your Petfolk Care Center: a visible, hands-on leader who brings the finesse of a boutique hotel GM and the precision of an operations expert. You'll drive the daily rhythm of your center, foster team energy, and ensure every client leaves feeling confident, cared for, and connected. This role is ideal for someone who thrives in dynamic, people-first environments and is excited to grow into a long-term leadership opportunity within Petfolk.

Responsibilities

• Client Experience & Hospitality Lead from the floor, greeting clients and setting a tone of warmth and professionalism
• Proactively step into service gaps to maintain a seamless experience
• Resolve client concerns with empathy, confidence, and professionalism
• Team Leadership & Culture Infuse a service-first mindset across your team — think “Ritz-Carlton for pet care”
• Coach team members on communication, body language, and client interactions
• Drive team engagement through daily huddles, recognition, and feedback
• Hospital Operations Manage daily staffing and schedule alignment based on client demand
• Monitor clinic flow and make real-time adjustments to eliminate bottlenecks
• Ensure hospital opens and closes in a clean, prepared, and professional state
• Partner with the Lead or Partner Veterinarian to align clinical and operational rhythms
• Business Performance & Growth Own key metrics: appointment capacity, revenue, rebooking, client retention
• Oversee labor budgets, payroll, and inventory management
• Collaborate with Regional Leadership on business planning and strategic growth

Requirements

2+ years of leadership experience in a high-end, service-driven environment (e.g. boutique hospitality, fitness, luxury retail, or medical/dental clinic)

A natural leader and connector who thrives in client-facing roles

Strong operational instincts and attention to detail

Excellent communication and conflict resolution skills

Comfort with data, metrics, and continuous improvement

Qualifications

Preferably a degree in veterinary medicine or related field

Skills

Strong leadership and interpersonal skills

Ability to manage multiple priorities and adapt to changing circumstances

Effective problem-solving and decision-making abilities

Benefits

Profit-Share Potential

Generous PTO + Paid Holidays

Health, Dental, Vision, Disability & Life Insurance

Employee Discounts & Petfolk Swag

Pay

Compensation details are confidential and will be shared during the interview process.

Schedule

The schedule for this role is flexible to accommodate the needs of the business and the individual.