Veterinary Business Partner

Client Experience & Hospitality

Lead from the floor, greeting clients and setting a tone of warmth and professionalism
Proactively step into service gaps to maintain a seamless experience
Resolve client concerns with empathy, confidence, and professionalism

Team Leadership & Culture

Infuse a service-first mindset across your team — think “Ritz-Carlton for pet care”
Coach team members on communication, body language, and client interactions
Drive team engagement through daily huddles, recognition, and feedback

Hospital Operations

Manage daily staffing and schedule alignment based on client demand
Monitor clinic flow and make real-time adjustments to eliminate bottlenecks
Ensure hospital opens and closes in a clean, prepared, and professional state
Partner with the Lead or Partner Veterinarian to align clinical and operational rhythms

Business Performance & Growth

Own key metrics: appointment capacity, revenue, rebooking, client retention
Oversee labor budgets, payroll, and inventory management
Collaborate with Regional Leadership on business planning and strategic growth

Requirements

2+ years of leadership experience in a high-end, service-driven environment (e.g. boutique hospitality, fitness, luxury retail, or medical/dental clinic)
A natural leader and connector who thrives in client-facing roles
Strong operational instincts and attention to detail
Excellent communication and conflict resolution skills
Comfort with data, metrics, and continuous improvement

Qualifications

Reasonable accommodation will be made to enable qualified individuals with disabilities to perform the essential functions of this position.

Benefits

Generous PTO + Paid Holidays
Health, Dental, Vision, Disability & Life Insurance
Employee Discounts & Petfolk Swag

Pay

N/A

Schedule

Full-time: 5 days/week