Veterinary Business Partner
At Petfolk, we’re reshaping veterinary care by blending high-quality medicine with a welcoming, connected experience for pets, their families, and the professionals who care for them.
Location
Location: Jacksonville, FL
Reports to
Reports to: Regional Partner / Director of Operations
About the role
This role is ideal for someone who thrives in dynamic, people-first environments and is excited to grow into a long-term leadership opportunity within Petfolk.
Responsibilities
- Lead from the floor, greeting clients and setting a tone of warmth and professionalism
- Proactively step into service gaps to maintain a seamless experience
- Resolve client concerns with empathy, confidence, and professionalism
- Infuse a service-first mindset across your team — think “Ritz-Carlton for pet care”
- Coach team members on communication, body language, and client interactions
- Drive team engagement through daily huddles, recognition, and feedback
- Manage daily staffing and schedule alignment based on client demand
- Monitor clinic flow and make real-time adjustments to eliminate bottlenecks
- Ensure hospital opens and closes in a clean, prepared, and professional state
- Partner with the Lead or Partner Veterinarian to align clinical and operational rhythms
- Own key metrics: appointment capacity, revenue, rebooking, client retention
- Oversee labor budgets, payroll, and inventory management
- Collaborate with Regional Leadership on business planning and strategic growth
Requirements
- 2+ years of leadership experience in a high-end, service-driven environment (e.g. boutique hospitality, fitness, luxury retail, or medical/dental clinic)
- A natural leader and connector who thrives in client-facing roles
- Strong operational instincts and attention to detail
- Excellent communication and conflict resolution skills
- Comfort with data, metrics, and continuous improvement
Qualifications
- Proficiency in Microsoft Office Suite
- Experience with hospital management systems
- Valid Florida Veterinary Technician License (VTS) or equivalent
Skills
- Exceptional client service skills
- Strong organizational and time management skills
- Ability to work independently and as part of a team
- Effective verbal and written communication skills
- Ability to handle stressful situations with poise and professionalism
Benefits
- Profit-Share Potential
- Generous PTO + Paid Holidays
- Health, Dental, Vision, Disability & Life Insurance
- Employee Discounts & Petfolk Swag
Pay
Competitive compensation package
Schedule
Flexible schedule to accommodate the needs of the role and the team
We’re on a mission to transform the veterinary experience — for pets, their people, and the care teams who serve them. That means delivering world-class medicine alongside hospitality-driven service in a culture where every team member is valued, supported, and heard.
Whether you’re a seasoned leader or ready to take the next step in your journey, Petfolk is a place to grow, lead with heart, and build something meaningful.
Join us in building the future of veterinary care — one incredible experience at a time.