Veterinary Business Partner

Client Experience & Hospitality

- Lead from the floor, greeting clients and setting a tone of warmth and professionalism

- Proactively step into service gaps to maintain a seamless experience

- Resolve client concerns with empathy, confidence, and professionalism

Team Leadership & Culture

- Infuse a service-first mindset across your team — think “Ritz-Carlton for pet care”

- Coach team members on communication, body language, and client interactions

- Drive team engagement through daily huddles, recognition, and feedback

Hospital Operations

- Manage daily staffing and schedule alignment based on client demand

- Monitor clinic flow and make real-time adjustments to eliminate bottlenecks

- Ensure hospital opens and closes in a clean, prepared, and professional state

- Partner with the Lead or Partner Veterinarian to align clinical and operational rhythms

Business Performance & Growth

- Own key metrics: appointment capacity, revenue, rebooking, client retention

- Oversee labor budgets, payroll, and inventory management

- Collaborate with Regional Leadership on business planning and strategic growth

Requirements

• 2+ years of leadership experience in a high-end, service-driven environment (e.g. boutique hospitality, fitness, luxury retail, or medical/dental clinic)
• A natural leader and connector who thrives in client-facing roles
• Strong operational instincts and attention to detail
• Excellent communication and conflict resolution skills
• Comfort with data, metrics, and continuous improvement

Qualifications

• Profit-Share Potential
• Generous PTO + Paid Holidays
• Health, Dental, Vision, Disability & Life Insurance
• Employee Discounts & Petfolk Swag