Veterinary Business Partner
Client Experience & Hospitality
Lead from the floor, greeting clients and setting a tone of warmth and professionalism
Proactively step into service gaps to maintain a seamless experience
Resolve client concerns with empathy, confidence, and professionalism
Team Leadership & Culture
Infuse a service-first mindset across your team — think “Ritz-Carlton for pet care”
Coach team members on communication, body language, and client interactions
Drive team engagement through daily huddles, recognition, and feedback
Hospital Operations
Manage daily staffing and schedule alignment based on client demand
Monitor clinic flow and make real-time adjustments to eliminate bottlenecks
Ensure hospital opens and closes in a clean, prepared, and professional state
Partner with the Lead or Partner Veterinarian to align clinical and operational rhythms
Business Performance & Growth
Own key metrics: appointment capacity, revenue, rebooking, client retention
Oversee labor budgets, payroll, and inventory management
Collaborate with Regional Leadership on business planning and strategic growth
Requirements
2+ years of leadership experience in a high-end, service-driven environment (e.g. boutique hospitality, fitness, luxury retail, or medical/dental clinic)
A natural leader and connector who thrives in client-facing roles
Strong operational instincts and attention to detail
Excellent communication and conflict resolution skills
Comfort with data, metrics, and continuous improvement
Qualifications
N/A
Skills
N/A
Benefits
- Generous PTO + Paid Holidays
- Health, Dental, Vision, Disability & Life Insurance
- Employee Discounts & Petfolk Swag
Pay
N/A
Schedule
N/A
About the role
This role is ideal for someone who thrives in dynamic, people-first environments and is excited to grow into a long-term leadership opportunity within Petfolk.
Benefits
- Profit-Share Potential
Equal Opportunity Employer
Petfolk is an equal-opportunity employer. It is the company's policy to prohibit discrimination and harassment of any type and to afford equal employment opportunities to employees and applicants without regard to race, color, religion, sex, national origin, age, disability, genetic information, gender identity or expression, or veteran status.