Veterinary Business Partner

Operations

At Petfolk, we’re reimagining veterinary care by blending high-quality medicine with a welcoming, connected experience for pets, their families, and the professionals who care for them.

Location: Wake Forest, NC
Schedule: Full-time: 5 days/week
Reports to: Regional Partner / Director of Operations

Additional Compensation & Incentives

• $10,000 sign-on bonus
• Eligible for Petfolk's profit-sharing program

Client Experience & Hospitality

• Lead from the floor, greeting clients and setting a tone of warmth and professionalism
• Proactively step into service gaps to maintain a seamless experience
• Resolve client concerns with empathy, confidence, and professionalism

Team Leadership & Culture

• Infuse a service-first mindset across your team — think “Ritz-Carlton for pet care”
• Cook with team members on communication, body language, and client interactions
• Drive team engagement through daily huddles, recognition, and feedback

Hospital Operations

• Manage daily staffing and schedule alignment based on client demand
• Monitor clinic flow and make real-time adjustments to eliminate bottlenecks
• Ensure hospital opens and closes in a clean, prepared, and professional state
• Partner with the Lead or Partner Veterinarian to align clinical and operational rhythms

Business Performance & Growth

• Own key metrics: appointment capacity, revenue, rebooking, client retention
• Oversee labor budgets, payroll, and inventory management
• Collaborate with Regional Leadership on business planning and strategic growth

Qualifications

• 2+ years of leadership experience in a high-end, service-driven environment (e.g. boutique hospitality, fitness, luxury retail, or medical/dental clinic)
• A natural leader and connector who thrives in client-facing roles
• Strong operational instincts and attention to detail
• Excellent communication and conflict resolution skills
• Comfort with data, metrics, and continuous improvement

Skills

• Profit-Share Potential
• Generous PTO + Paid Holidays
• Health, Dental, Vision, Disability & Life Insurance
• Employee Discounts & Petfolk Swag

Benefits

• Reasonable accommodation will be made to enable qualified individuals with disabilities to perform the essential functions of this position.

About the Role

This role is ideal for someone who thrives in dynamic, people-first environments and is excited to grow into a long-term leadership opportunity within Petfolk.

Equal Opportunity Employer

We are an equal-opportunity employer and do not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, genetic information, gender identity or expression, or veteran status.