Venue Parking Manager - Mystic Lake Amphitheater

Job Summary

Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Live Nation Concerts - Mystic Lake Amphitheater is seeking a Parking Manager for a Part-Time Seasonal position.

About the role

The Parking Manager is responsible for the overall management of the Parking department and ensuring all guest, employee, artist, and venue transportation needs are satisfied during event and non-event days. Key responsibilities include:

• Ensuring all parking areas are safe, clean, and orderly.
• Maximizing space usage of all parking areas.
• Leading traffic control for the venue, especially at the start and end of an event day.
• Moving throughout the venue and conducting weekly lot inspections to monitor and take corrective action when needed.
• Providing guidance and implementing necessary adjustments.
• Monitoring ADA parking areas and assisting guests requiring accessible parking.
• Overseeing shuttle, rideshare, and bus drop-off areas to ensure proper flow and guest safety.
• Maintaining proper signage placement and collection during event show days.
• Coordinating with security, law enforcement, and emergency services during events when needed.
• Managing all equipment and inventory for the parking department, such as check-out and check-in vests and radios.
• Tracking parking equipment inventory levels and reporting when replacements or repairs are required.
• Interviewing, selecting, training, and supervising department staff to ensure maximum guest satisfaction.
• Organizing and conducting meetings and communicating pertinent information to the staff.
• Scheduling and directing staff in their work assignments.
• Regularly reviewing and evaluating the department and recommending and implementing new operational policies and procedures when necessary.
• Investigating and resolving parking complaints.
• Interacting positively with guests.
• Participating in the venue's sustainability program.
• Partnering with fellow crew members at the end of shows to close the venue, which may include collecting recyclables from the lawn and/or reserved section, picking up and properly storing event equipment, etc.
• Resolving parking lot disputes that occur.
• Assisting with long-term planning for parking improvements such as signage updates, lot layout changes, or traffic enhancements.
• Other tasks as assigned by the Operations Manager.

Responsibilities

Ensures all parking areas are safe, clean, and orderly.

Maximizes space usage of all parking areas.

Leads traffic control for the venue, especially at the start and end of an event day.

Moves throughout the venue and conducts weekly lot inspections to monitor and take corrective action when needed.

Provides guidance and implements necessary adjustments.

Maintains proper monitoring of ADA parking areas and assists guests requiring accessible parking.

Oversees shuttle, rideshare, and bus drop-off areas to ensure proper flow and guest safety.

Maintains proper signage placement and collection during event show days.

Coordinates with security, law enforcement, and emergency services during events when needed.

Manages all equipment and inventory for the parking department, such as check-out and check-in vests and radios.

Tracks parking equipment inventory levels and reports when replacements or repairs are required.

Interviews, selects, trains, and supervises department staff to ensure maximum guest satisfaction.

Organizes and conducts meetings and communicates pertinent information to the staff.

Schedules and directs staff in their work assignments.

Regularly reviews and evaluates the department and recommends and implements new operational policies and procedures when necessary.

Investigates and resolves parking complaints.

Interacts positively with guests.

Assists with long-term planning for parking improvements such as signage updates, lot layout changes, or traffic enhancements.

Requirements

High School Diploma or equivalent

Combination of 3-5 years’ experience in a comparable role

Previous experience working in parking

Strong organizational skills

Strong strategic thinking and creative problem-solving skills

Excellent verbal, written, and interpersonal communication skills

Acute sense of judgment, tact, and diplomacy

Previous experience leading a team

Demonstrated ability to execute programs or new initiatives

Position requires constant walking, climbing stairs, lifting and carrying 50 lbs+, and occasional sitting

Qualifications

At least 2 years of experience in Guest Service and communications

Strong computer skills in Outlook, Excel, Word, PowerPoint, and other related computer programs

A strong sense of teamwork and ability to execute programs

Benefits

Equal Employment Opportunity

Reasonable accommodations for qualified individuals with disabilities

Recruiting practices that place the most highly qualified persons available in a timely and efficient manner

Pay

The expected compensation for this position is $32.00 USD - $40.00 USD hourly. Pay is based on a number of factors including market location, qualifications, skills, and experience.

Schedule

This role is a Part-Time Seasonal position.