Guest Ambassador - Mystic Lake Amphitheater

About the Role

Venue Nation is hiring for a Guest Ambassador at Mystic Lake Amphitheater. The Guest Ambassador will proactively interact with guests to provide information and assistance on all things related to ensuring an enjoyable experience at the venue. This position is a part-Time Seasonal Role.

Responsibilities

• Communicate venue information about policies and procedures to guests as they prepare to enter the venue.
• Look for ways to proactively assist the guest to ensure they have an enjoyable experience.
• Answer questions about common venue programs such as upgrades, purchasing fan merchandise, etc.
• Assist guests with needs such as finding their seats, seat relocation, escorting guests to artist meet & greets, and finding lost items.
• Direct restroom and concessions lines, as needed, to shorten guest waiting times.
• Assist in resolving guest complaints.
• Show CARE by participating in the venue’s sustainability program, which could include implementing programs that conserve resources/prevent waste such as collecting recycling and educating fans about efforts.
• Partner with fellow team members at the end of the show to close the venue, which may include collecting recyclables from the lawn and/or reserved section, picking up and properly storing event equipment such as lawn chairs and barricade.
• Report maintenance and cleaning issues to the respective department manager in a timely manner.
• May fill in temporarily with a department to support staffing levels during peak or break times.
• Greet guests as they enter and leave the venue. May also distribute advertising flyers.
• Check restrooms frequently to ensure guests' lines are moving and alert cleaning staff when necessary.
• Other tasks assigned by management.

Requirements

• High School Diploma or equivalent.
• At least 2 years in Guest Service and communications preferred.
• Creative thinker and problem solver.
• Excellent verbal and interpersonal communication skills.
• Acute sense of judgment, tact, and diplomacy.
• A strong sense of teamwork and ability to execute programs.
• Position requires constant walking, climbing stairs, lifting and carrying 25 lbs+, and occasional sitting.

Pay

The expected compensation for this position is $17.28 USD - $21.60 USD hourly. Pay is based on a number of factors including market location, qualifications, skills, and experience.