Guest Ambassador - Truliant Amphitheater

Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. These businesses power ticketing, live events, and strategic music marketing programs connecting sponsors with millions of fans annually.

About the role

US Concerts is seeking a Guest Ambassador to positively interact with guests, providing information and assistance to ensure an enjoyable experience at the venue.

Responsibilities

• Communicate venue policies and procedures to guests as they prepare to enter.
• Proactively assist guests to enhance their experience.
• Answer questions about venue programs such as upgrades, merchandise, and artist meet & greets.
• Assist guests with finding seats, relocations, escorting to events, and locating lost items.
• Direct restroom and concessions lines to reduce wait times.
• Resolve guest complaints.
• Participate in the venue’s sustainability program, including sorting waste, collecting recycling, and educating fans.
• Partner with team members to close the venue, including collecting recyclables, storing equipment, and reporting maintenance issues.
• Temporarily fill in with departments to support staffing during peak times or breaks.
• Greet guests upon entry and exit, and distribute advertising flyers as needed.
• Monitor restroom lines and alert cleaning staff when necessary.

Requirements

• High School Diploma or equivalent.
• At least 2 years of experience in Guest Service and communications.
• Creative thinker and problem solver with excellent verbal, written, and interpersonal skills.
• Strong sense of judgment, tact, and diplomacy.
• Ability to work as part of a team and execute programs.
• Physical requirements: constant walking, climbing stairs, lifting and carrying 50+ lbs, and occasional sitting.