Guest Ambassador

We need to output HTML fragment with sections: About the role? The description includes "Who We Are", "Your Role", "Who You Are", "What You’ll Do", "Requirements", "Physical Requirements". Also maybe "Pay" not present, "Schedule" not present, "Benefits" not present. So we should include sections only if content present. We need to use

for section headings. Use

• for any list of duties/requirements/benefits. Use

  for prose. We must not repeat job title as heading. No Job ID etc. We must remove boilerplate: cookie/navigation/legal/EEO etc. Not present. We need to preserve all substantive info. We need to format "Who We Are" as maybe About the role? The instruction says use headings like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. But we can also use other headings? It says use

  for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It suggests those are examples, but we should likely map content to those headings where appropriate. "Who We Are" could be About the role? Actually About the role is more about the role description. "Who We Are" is company description. Could be About the role? Might be better to use "About the role" for role description (Your Role). "Who We Are" could be omitted? But we must preserve all substantive information. Could we put it under a heading like "About the company"? Not in list. But instruction says use those headings for section headings (e.g...). It doesn't forbid other headings, but says use

  for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). Likely they expect us to use those headings where applicable. So we need to map: - About the role: maybe combine "Who We Are" and "Your Role"? Actually "About the role" could be description of the role. We have "Your Role" section. So we can put that under About the role. - Responsibilities: "What You’ll Do" (duties). Use

  • . - Requirements: "What You’ll Need:" (requirements). Use
    • . - Qualifications: maybe "Physical Requirements"? Could be Qualifications? But physical requirements are separate. Could treat as Qualifications? Or maybe we create a section "Physical Requirements" as its own heading? Not in list but could be okay. However instruction says prefer a few substantive sections over many thin ones. Could combine Physical Requirements under Requirements or Qualifications. But they are distinct. Might be better to have a section "Physical Requirements" as its own heading, but that adds a thin section. However it's substantive. Could we put under Qualifications? Qualifications often include physical requirements. So we could have Qualifications heading and list physical requirements there. - Skills: maybe "Who You Are" (attributes) could be Skills. Use
      • . - Benefits: not present. - Pay: not present (though mentions tipped position and base wage, but not specific pay amount). It says "In accordance with California law, the full hourly wage is paid regardless of tips received. Tips are earned in addition to the base hourly rate." That's pay info but not a specific number. The instruction says never create Pay/Schedule/Benefits sections unless the posting actually states them. It does state pay info (that base wage is paid, tips extra). That is pay info. Should we include a Pay section? It states the pay structure but not a specific amount. The instruction says never create Pay section unless posting actually states them. It does state them (the policy). So we could include Pay section with that info. However they also say never emit a heading followed by filler/placeholder text (e.g. "commensurate with experience", "not specified", "N/A", "varies", "TBD"). This is not filler; it's actual info. So we can include Pay. - Schedule: not present (no mention of specific schedule). So omit. Thus sections: About the role (Your Role + Who We Are?), Responsibilities (What You’ll Do), Requirements (What You’ll Need), Skills (Who You Are), Qualifications (Physical Requirements), Pay (wage and tip policy). Could also include Benefits? Not present. We need to avoid duplication. Let's extract content. Who We Are: paragraph about Starbird Chicken. Your Role: paragraph describing Guest Ambassador role. We could combine them under About the role heading: two paragraphs. Responsibilities: bullet list of duties from "What You’ll Do". Need to convert each sentence into list items. Requirements: bullet list from "What You’ll Need:" (minimum age, etc). Also includes Food Handler's Card requirement. Skills: bullet list from "Who You Are" (Warm & Guest-Focused, etc). Each bullet includes description. Qualifications: bullet list from Physical Requirements. Pay: paragraph about tipped position, base wage, tips. We must not include boilerplate like "The listed duties are representative..." etc. That's part of responsibilities? Actually after duties list there is sentence: "The listed duties are representative of the work performed in this role. Other duties may be assigned as needed." That's boilerplate; we should remove it. Also after requirements maybe similar? Not present. Also after "Physical Requirements" there is a sentence: "The physical demands described here are representative of those required to successfully perform the essential functions of this role." That's boilerplate; remove. Now craft HTML. We'll use

        for each heading. Inside each section, use

        for prose,

        • for lists. Let's write. About the role:

          Who We Are: At Starbird Chicken, we’re redefining what fast casual food can be — serving fresh, crave-worthy food in a welcoming, community-driven environment. We believe in bold flavors, genuine hospitality, innovation, and doing right by our people and guests. We are a united team: we are fast-thinking, fast-moving, and hard-working, and at the end of each day, we celebrate our wins together!

          Your Role: The Guest Ambassador is the face of Starbird Chicken. This role is responsible for creating a warm, welcoming, and memorable experience for every guest from the moment they walk through the door until they leave. The Guest Ambassador serves as the primary guest-facing presence in the dining room, proactively engaging with guests, explaining menu items, suggesting additional sides, managing cleanliness and front-of-house flow, and serving as a first-response resource for guest needs or concerns. This position prepares individuals for future management roles, if interested. This is a tipped position. In accordance with California law, the full hourly wage is paid regardless of tips received. Tips are earned in addition to the base hourly rate.

          But note we already have Pay section later; we might want to avoid duplicating pay info. However the pay info appears in Your Role paragraph. If we move pay to Pay section, we should remove from Your Role paragraph to avoid duplication. But we must preserve all substantive info; we can keep it in Pay section and remove from Your Role. However the instruction says preserve ALL substantive information; we can relocate it. It's okay to not duplicate. So we will remove pay sentences from Your Role paragraph and put them in Pay section. Thus Your Role paragraph will be without pay sentences. Let's rewrite Your Role: "The Guest Ambassador is the face of Starbird Chicken. This role is responsible for creating a warm, welcoming, and memorable experience for every guest from the moment they walk through the door until they leave. The Guest Ambassador serves as the primary guest-facing presence in the dining room, proactively engaging with guests, explaining menu items, suggesting additional sides, managing cleanliness and front-of-house flow, and serving as a first-response resource for guest needs or concerns. This position prepares individuals for future management roles, if interested." Now Pay section:

          This is a tipped position. In accordance with California law, the full hourly wage is paid regardless of tips received. Tips are earned in addition to the base hourly rate.

          Now Responsibilities: list items. We need to extract each duty sentence from "What You’ll Do". Let's list: - Understanding your guest and greeting them with a genuine, energetic “Welcome In” upon entry, establishing a welcoming tone from the first moment of contact - Engage guests in a friendly and knowledgeable manner, answering menu questions and making tailored recommendations based on preferences - Proactively upsell additional menu items, specials, favorite menu sides, beverages, sauces, or upgrades to enhance the guest’s order and experience - Deliver food to guests at their tables accurately and promptly; confirm order correctness at the time of delivery - Thank every guest for coming to Starbird and offer a memorable goodbye - Perform regular table touches throughout each shift to check on guest satisfaction, refill drinks, clear trays, and address any needs before guests have to ask - Serve as the first point of contact for guest complaints or concerns; listen actively, empathize, and resolve issues promptly and professionally within established guidelines - Escalate unresolved guest issues to the Supervisor or General Manager as appropriate - Maintain a positive, hospitable demeanor at all times, including during high-volume periods - Monitor and maintain a clean, organized, and visually appealing dining room throughout the entire shift, picking optimal times to clean while guests are not present - Clear and sanitize tables promptly after guests depart; reset seating areas to a guest-ready standard - Inspect and clean restrooms on a regular schedule throughout the shift; restock supplies (paper products, soap) proactively - Sweep and spot-clean floors in the dining room and lobby as needed, and away from guests - Ensure lobby, entrance area, and all guest-facing surfaces are clean, uncluttered, and well-maintained - Report any maintenance issues, equipment malfunctions, or safety hazards to management immediately - Assist guests at the register as needed; process transactions accurately and provide correct change - Follow all cash handling procedures in accordance with Starbird policy - Support team members across back-of-house functions following food service safety protocols during peak periods as directed by the Shift Leader - Participate in opening and closing duties as assigned - Complete side work and daily cleaning checklists to standard before the end of each shift - Participate actively in training programs, team meetings, and coaching sessions - Accept and apply feedback from managers and team leads with a growth mindset - Support a positive, inclusive, and high-energy team environment - Represent Starbird’s brand values and hospitality standards in every guest and team interaction Also there is sentence: "The listed duties are representative of the work performed in this role. Other duties may be assigned as needed." Remove. Now Requirements: list items from "What You’ll Need:". - Minimum age: 16 years or older - Demonstrated ability to engage warmly and professionally with the public in a fast-paced environment - Strong verbal communication skills in English; ability to listen actively and respond clearly - Reliable attendance and punctuality; ability to adhere to a consistent schedule - Availability for morning and evening shifts; weekend availability is required - Ability to work effectively as part of a team and independently with minimal supervision - Basic math skills and the ability to handle cash accurately - Prior experience in a guest-facing hospitality, retail, or food service role - Familiarity with POS systems or cash register operation - Food Handler's Card: Required by California law within 30 days of hire. Starbird covers the cost and pays your regular wage while you complete it. Now Skills: from "Who You Are". Each bullet includes trait and description. - Warm & Guest-Focused - you genuinely enjoy people and create memorable guest experiences through authentic hospitality and positive energy - Energetic & Positive - you bring enthusiasm to every shift and maintain a welcoming, upbeat attitude — even during busy rush periods. - Proactive & Attentive - you notice the little things before others do, anticipate guest needs, and take initiative without being asked - Professional