Guest Ambassador

Job Summary

Live Nation Entertainment is the world’s leading live entertainment company, comprising Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Our Concerts Division fosters a fun and upbeat work culture with no shortage of opportunities, including perks like free concert tickets, dog-friendly offices, and progressive benefits like student loan reimbursement and adoption/fertility support. For additional information, visit www.livenationentertainment.com. If you share our passion for live music and are driven, resourceful, and committed, we’d love to hear from you!

About the role

The Venue Guest Ambassador will protectively interact with guests to provide information and assistance on all things related to the guest having an enjoyable experience at the venue.

Responsibilities

• Communicate venue information about policies and procedures to guests as they prepare to enter the venue.
• Look for ways to proactively assist the guest to ensure they have an enjoyable experience.
• Answer questions about common venue programs such as upgrades, purchasing fan merchandise, etc.
• Aid guests with needs such as finding their seats, seat relocation, escorting guests to artist meet & greets, and finding lost items.
• Direct Merchandise, restroom, and concessions lines, as needed, to shorten guest waiting times.
• Assist in resolving guest complaints.
• Report maintenance and cleaning issues to the respective department manager.
• May fill in temporarily with a department to support staffing levels during peak or break times.
• Greet guests as they enter and leave the venue.
• Check restrooms frequently to make sure guests’ lines are moving and alerting the cleaning when necessary.
• Other duties as assigned.

Requirements

Strong team player with ability to collaborate and establish strong working relationships with internal and external partners. Passion for and proven experience building a diverse workplace by utilizing diversity job platforms, partnering with diverse colleges and community organizations. Action-oriented and results-driven individual. Passion or interests in music, technology, and media.

Qualifications

Equal Employment Opportunity: We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. We encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.

Hiring Practices: The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Live Nation recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms. Live Nation Entertainment will never request payment or equipment purchases as part of the hiring process. Recruiters will only contact candidates from official Live Nation or affiliated brand email domains.