Guest Service Ambassador

About the role

Affirmative Action and Equal Opportunity Plan page provides detailed information about your rights and obligations as a job candidate. USC Auxiliary Services, a major division at USC, focuses on enhancing the experiences of over 65,000 students, athletes, faculty, staff, and visitors.

Responsibilities

• Processes parking transactions in a high-volume environment, ensuring accuracy and efficiency.
• Records and reconciles parking transactions, collecting charges as needed.
• Maintains booth cleanliness and stock of necessary forms and supplies.
• Reconciles funds with managers, changes signage, and reports incidents to supervisors.
• Provides information, directions, and assistance to campus visitors.
• Identifies and resolves customer issues, complaints, and problems.
• Serves as a liaison between visitors and campus police.
• Supervises parking structures and surrounding areas, trains new staff, and reports maintenance needs.
• Promotes an inclusive environment that upholds USC’s values.

Qualifications

• High School Diploma or equivalent; combined experience/education may substitute for minimum education.
• At least 1 year of customer service experience.
• Ability to balance figures and organize numerical data.
• Strong understanding of policies and procedures.
• Excellent written and verbal communication skills.
• Valid California driver’s license required.
• Experience with special events and handling money in a high-volume environment preferred.