Guest Services Ambassador

About the role

Be part of something remarkable Bring your excellent customer service skills to UW Health and set a positive tone for an outstanding guest experience.

Responsibilities

• Create a welcoming first impression by providing exceptional customer service and assistance to patients at the clinic entrance.
• Assist patients with entering and exiting vehicles, coordinate valet pick-up services, and help navigate the arrival process.
• Support patient mobility by assisting with wheelchair transfers and escorting patients to appointments as needed.

Requirements

• Customer service experience, administrative support, retail, or related experience (Preferred)

Benefits

• Excellent benefits package, including health and dental insurance, paid time off and retirement plans.
• Options for a variety of schedules and shifts that offer flexibility and work‑life balance.
• Access to UW Health’s Wellness Options at Work that support employee/family well‑being.
• Tuition reimbursement – UW Health invests in your professional growth by helping pay for coursework associated with career advancement.

Schedule

This is a full-time, 100% FTE position. Scheduled hours are Monday through Friday, 9:00 AM – 5:30 PM, with flexibility required based on patient volume. The schedule may occasionally be adjusted to 8:00 AM – 4:30 PM or 7:30 AM – 4:00 PM as needed. Hours may vary based on the operational needs of the department.