Guest Services Ambassador

Responsibilities

Function as the guests' liaison to all assigned services.

Hospitality-focused and critical to ensuring that each patient, client, patron or visitor is able to enjoy a positive experience and have their personal needs met while taking advantage of the variety of health-related and retail services offered by the facility.

Act as an advocate for the patient and must communicate effectively with patients, visitors, health system leaders, staff, medical office personnel and referring physicians.

Will need to address & resolve issues, recognizing those requiring escalation to facility leaders and/or manager.

May or may not require performing all job specific functions listed within this description.

Must possess advanced computer skills and is proficient in all of the following modalities/computer applications as appropriate: reception, registration, scheduling, financial counseling, insurance verification, waiting room management, and document management.

Requirements

• Proficient (within 6 months of hire) in waiting room management system (overall) and registration and scheduling of at least one service-line (as per management directive).
• Required HS diploma or GED.
• PREFERRED EDUCATION: Associates Degree in Hospitality Management.
• Required EXPERIENCE: 1 year Customer Service or 1 year Hospitality.
• REQUIRED SPECIFIC SKILLS also includes: Insurance Terminology use and understanding.
• BILINGUAL/Spanish/English strongly preferred.

Benefits

• Medical benefits (Health, Dental, Vision)
• 401(k) match and additional yearly contributions
• Paid Time Off
• Tuition reimbursement
• Year performance appraisal and team award bonus
• Extensive training and mentorship along with amazing career growth opportunities
• Community discounts and more
• The chance to be part of an amazing team and a great place to work!