Guest Services Ambassador

Responsibilities

• Function as the guests' liaison to all assigned services.
• Hospitality-focused and critical to ensuring that each patient, client, patron or visitor is able to enjoy a positive experience and have their personal needs met while taking advantage of the variety of health-related and retail services offered by the facility.
• Act as an advocate for the patient and must communicate effectively with patients, visitors, health system leaders, staff, medical office personnel and referring physicians.
• Will need to address & resolve issues, recognizing those requiring escalation to facility leaders and/or manager.

Requirements

• Must possess advanced computer skills and is proficient in all of the following modalities/computer applications as appropriate: reception, registration, scheduling, financial counseling, insurance verification, waiting room management, and document management.
• Must be proficient within 6 months of hire in waiting room management system and registration and scheduling of one service-line.

Qualifications

• Education: High School or Equivalent
• Experience: 1 year customer service or hospitality

Skills

• Advanced computer skills
• Proficient in various computer applications
• Effective communication skills

Benefits

• Forward-thinking culture
• Comprehensive benefits package

Pay

• Competitive salary based on experience and qualifications

Schedule

• Variable shift hours
• Occasional weekend work