Guest Ambassador

About the role

At Starbird Chicken, we’re redefining what fast casual food can be — serving fresh, crave-worthy food in a welcoming, community-driven environment. We believe in bold flavors, genuine hospitality, innovation, and doing right by our people and guests. We are a united team: we are fast-thinking, fast-moving, and hard-working, and at the end of each day, we celebrate our wins together!

The Guest Ambassador is the face of Starbird Chicken. This role is responsible for creating a warm, welcoming, and memorable experience for every guest from the moment they walk through the door until they leave. The Guest Ambassador serves as the primary guest-facing presence in the dining room, proactively engaging with guests, explaining menu items, suggesting additional sides, managing cleanliness and front-of-house flow, and serving as a first-response resource for guest needs or concerns. This position prepares individuals for future management roles, if interested. This is a tipped position. In accordance with California law, the full hourly wage is paid regardless of tips received. Tips are earned in addition to the base hourly rate.

Responsibilities

• Understanding your guest and greeting them with a genuine, energetic “Welcome In” upon entry, establishing a welcoming tone from the first moment of contact
• Engage guests in a friendly and knowledgeable manner, answering menu questions and making tailored recommendations based on preferences
• Proactively upsell additional menu items, specials, favorite menu sides, beverages, sauces, or upgrades to enhance the guest’s order and experience
• Deliver food to guests at their tables accurately and promptly; confirm order correctness at the time of delivery
• Thank every guest for coming to Starbird and offer a memorable goodbye
• Perform regular table touches throughout each shift to check on guest satisfaction, refill drinks, clear trays, and address any needs before guests have to ask
• Serve as the first point of contact for guest complaints or concerns; listen actively, empathize, and resolve issues promptly and professionally within established guidelines
• Escalate unresolved guest issues to the Supervisor or General Manager as appropriate
• Maintain a positive, hospitable demeanor at all times, including during high-volume periods
• Monitor and maintain a clean,