Venue Guest Experience Ambassador

About the Role

Utah First Credit Union Amphitheatre is seeking a Guest Ambassador crew member. As a guest ambassador you will help to inform, educate, and assist guests at a high volume entering and exiting the venue.

Responsibilities

• Communicate venue information about policies and procedures to guests as they prepare to enter the venue.
• Look for ways to proactively assist the guest to ensure they have an enjoyable experience.
• Answer questions about common venue programs such as upgrades, purchasing fan merchandise, restroom locations, and concessions.
• Assist guests with needs such as finding their seats, seat relocation, escorting guests to artist meet & greet entrances and finding lost items.
• Direct restroom and concessions lines, as needed, to shorten guest waiting times.
• Assist in resolving guest complaints.
• Show CARE by participating in the venue's sustainability program which could include implementing programs that conserve resources/prevent waste such as sorting waste and collecting recycling and educating our fans about our efforts.
• Partner with fellow band members at the end of show to close the venue- this may include collecting recyclables from the lawn and/or reserved section, picking up and properly storing event equipment such as lawn chairs, barricade, Etc.
• Report maintenance and cleaning issues to the respective department manager in a timely manner.
• May fill in temporarily with a department to support staffing levels during peak or break times.
• Greet guests as they enter and leave the venue. May also distribute advertising flyers.
• Check restrooms frequently to make sure guests' lines are moving and alerting the cleaning when necessary.

Qualifications

• High School Diploma or equivalent
• At least 1 year in Guest Service and communications
• Creative thinker and problem solver
• Excellent verbal, written and interpersonal communication skills
• Acute sense of judgment, tact and diplomacy
• A strong sense of teamwork and ability to execute programs
• Position requires constant walking, climbing stairs, lifting and carrying 50 lbs+ and occasional sitting