Valet Supervisor at The Cherokee Hotel at Harrah’s | Cherokee, NC

About the Role

12 Oaks is a family-owned valet and parking management company that has grown from 100 to over 1,000 employees across multiple regions. We operate on a foundation of Connections and Competence - believing that how we treat people and how well we do our jobs are equally important.

Our Culture Is Built On Three Pillars:

• Our Actions - What we do daily to build connections and demonstrate competence
• Our Opportunities - How we exceed expectations and develop our skills
• Our Culture - The shared values that sustain relationships and reinforce excellence

We are seeking an experienced, customer service focused valet supervisor at The Cherokee Hotel at Harrah's in Cherokee, NC. We provide a first class valet parking and seek friendly, outgoing individuals with a desire to create a guest experience that exceeds all expectations. As a valet supervisor, you will support both valet and bell operations by guiding the team while on duty. Valet Supervisors are the linchpin to a successful operation and must always maintain a positive and impactful presence.

Schedule

• Full-Time Position
• Open Availability Required
• Hours and shifts may vary due to business need

Valet Supervisor Duties

• Guide the team's interactions with guests and fellow employees by being a positive role model.
• Provide oversight to operation through demonstrated competence in guest services, parking strategy and proper reporting.
• Ensure team has tools needed to perform respective duties, share communications through pass along logs, etc.
• Work collaboratively with the valet team ensure prompt service for every guest.
• Train and develop staff as needed to ensure top-level service and hospitality.
• Ensure that appropriate service recovery measures are followed to ensure guest satisfaction with our services and associates.
• Perform ancillary duties as directed.
• Maintain professional appearance of yourself, your team and work area while on duty.
• Give constructive feedback to employees when needed.
• Lead by example in attitude, attendance, punctuality and willingness to do whatever it take to make the team successful.
• Be able to multi-task and prioritize duties.

Minimum Qualifications

• High school diploma or GED required
• Six months leadership experience preferred
• Excellent oral and written communication skills
• Ability to handle multiple priorities in a fast-paced environment
• Valid driver's license required
• Candidate must submit to and pass a pre-employment drug screen - oral
• Candidate must submit and pass a gaming Work Permit Application
• Candidate must be at least 21 years of age