Valet Attendant/Bell Person at The Cherokee Hotel at Harrah's - Cherokee, NC

About the Role

12 Oaks is a family-owned valet and parking management company that has grown from 100 to over 1,000 employees across multiple regions. We operate on a foundation of Connections and Competence - believing that how we treat people and how well we do our jobs are equally important.

Our Culture Is Built On Three Pillars:

• Our Actions - What we do daily to build connections and demonstrate competence
• Our Opportunities - How we exceed expectations and develop our skills
• Our Culture - The shared values that sustain relationships and reinforce excellence

We are seeking customer service focused valet attendants and bell persons at our property in Cherokee, NC. We provide first-class parking services and seek friendly, outgoing individuals with a desire to create a guest experience that exceeds all expectations. We provide valet parking services seven days a week.

Schedule

Weekend Availability Required

Pay

Hourly rate is based on an hourly rate plus tips

Valet Duties

• Drive vehicles to and from the valet drop off area, parking them safely in the parking area and securing the vehicle
• Greet customers
• Maintain valet area appearance for safety and cleanliness
• Ensure parking areas are orderly
• Maintain professional appearance
• Perform other duties as assigned

Valet Requirements

• Must have a valid driver's license with a clean motor vehicle record
• Must be at least 18 years of age
• Must be friendly with guests and other employees
• Candidate must be able to drive a stick shift vehicle

Bell Duties

• Maintaining a positive attitude as a service professional. Your smile and welcoming words will set the tone for your interactions with guests.
• Greet guests and escort them to their rooms.
• Assist guest with their luggage as they arrive or depart and provide appropriate luggage ticket.
• Maintain proper records of deliveries and pick-ups.
• Work collaboratively with the hotel/valet team to provide outstanding service from the curb; assisting with luggage, packages, etc.
• Offer directional information, driving/hotel related.
• Build relationships while interacting with guests over an extended period of time.
• Assist guests with answering questions; seek out answers when unclear and follow-up with guest.
• Perform ancillary duties as directed.
• Maintain professional appearance of yourself, your uniform and work area while on duty.
• Be willing to accept constructive criticism.

Bell Requirements

• Must be able to lift 75 pounds
• Must be able to run and stand up to 10 hours per day
• Must be able to work outside in extreme weather conditions
• Must be at least 18 years of age
• Must be friendly with guests and other employees