Key Clerk at the Cherokee Hotel at Harrah's - Cherokee, NC

About the role

12 Oaks is a family-owned valet and parking management company that has grown from 100 to over 1,000 employees across multiple regions. We operate on a foundation of Connections and Competence - believing that how we treat people and how well we do our jobs are equally important.

Our Culture Is Built On Three Pillars

• Our Actions - What we do daily to build connections and demonstrate competence
• Our Opportunities - How we exceed expectations and develop our skills
• Our Culture - The shared values that sustain relationships and reinforce excellence

We are seeking a customer service focused key clerk at our valet property in Cherokee, NC. We provide first-class parking services and seek friendly, outgoing individuals with a desire to create a guest experience that exceeds all expectations.

Part-time position requiring availability Monday through Sunday between 7:00 PM and 11:00 PM.

Responsibilities

• Interacting with guests and providing the hospitality and service required by the hotel.
• Multi-task and maintaining organization in a fast-paced environment.
• Maintain proper records of valet transactions.
• Accurately take payment for any services.
• Work collaboratively with the valet team and supervisors to ensure prompt service for the guests.
• Maintaining an immaculately clean valet room for appearance and safety.
• Ensure that appropriate service recovery measures are followed to ensure guest satisfaction with our services and employees.
• Perform ancillary duties as directed.
• Maintain professional appearance of yourself, your uniform and work area while on duty.

Requirements

• Must be 18 years or older.
• High school diploma or GED required.
• Six months money handling and electronic cash register experience preferred.
• Excellent oral and written communication skills.
• Must be organized and able to handle multiple priorities at once.