Hotel Clerk

Responsibilities

• Drive Guest Experience
• Meet, greet, and engage with our guests and visitors.
• Support our guests by responding promptly to requests.
• Maintain general appearance of hotel rooms and lobby by daily cleaning of floors and shared spaces.
• Prepare for guest stays by confirming rooms are clean to our standards and correcting any issues found.
• Plan and prepare for following day check-ins and outs.
• Administration of Our Spaces
• Complete general administrative tasks; answering the phones, returning emails, and filing documents.
• Report to work timely and in complete uniform.
• Follow all company policies and procedures, including safety, emergencies, and energy.
• Respond to questions and make reservations as they come in daily.
• Monitor guest bookings and ensure availability is updated on listing sites.
• Oversee general operations of Yugo Guest Suites and manage housekeeping assignments.
• Support the team by assisting with other duties as assigned.
• Customer Focus
• Able to ensure students and guests have the best experience and are confident in dealing with a range of support requirements and issues.
• Interpersonal Skills
• Great communications skills in both written and oral English.
• Proactive and Organized
• Able to be proactive with strong problem-solving skills and initiative.
• Highly organized individual with the ability to take on multiple tasks regularly.

Qualifications

• Experience working within student accommodation or hospitality sector.
• Hospitality/Customer service experience preferred.
• Relative experience in an administrative role.
• Great customer service and communication skills, being able to effectively engage with people at all levels (orally and in writing).
• Ability to be proactive with strong problem-solving skills and initiative.
• Highly organized individual with the ability to take on multiple tasks regularly.
• Intermediate skills in using MS Office and online systems / databases.
• Resilience and adaptability, as well as a great cultural diversity awareness.
• Ability to maintain open communication with General Manager and Maintenance Supervisor.
• Certification in Carbon Literacy or willingness to undertake training.