Hotel Desk Clerk

Responsibilities

• Organize, confirm, and process guest check-in/check-out procedures
• Respond to and resolve guest requests
• Secure payments, verify and adjust billing as needed
• Provide guests with room and hotel information, directions, amenities, and local interests
• Run daily reports, reviewing to ensure accurate communication to the next shift's staff
• Complete cashier and closing reports, counting the bank securely at the end of each shift
• Accept and record wake-up calls, delivering to the right department
• Maintain confidentiality of all guests and proprietary information
• Communicate any emergency, lost item, or theft to proper staff and/or authorities
• Report maintenance problems, accidents, and safety hazards
• Keep contingency lists in case of emergency and communicate necessary messages
• Protect company assets
• Comply with all quality assurance expectations

Requirements

• A professional demeanor
• A warm and welcoming personality
• Genuinely caring and compassionate
• Create confidence and trust
• Comfortable conversing with individuals from various backgrounds and organizational levels
• Direct yet tactful and considerate of the audience
• Speak with others using clear and professional language
• Maintain awareness of undesirable people on premises
• Clean professional appearance
• Standing for long periods of time
• Read and visually verify information in a variety of formats
• Grasp, turn, and manipulate objects of varying size and weight

Benefits

• Incentives $
• Employee Referral Program $
• Paid Time Off
• Paid Vacation (Full-Time)
• Merit Increase $
• 401k with Employer Contribution (Full-Time)
• Medical, Dental, Vision (Full-Time)
• Life Insurance (Full-Time)
• Long-term/Short-term Disability (Full-Time)
• Accident (Full-Time)
• Critical Illness (Full-Time)
• Cross-training Opportunities
• Hotel Room Discounts

Schedule

• Flexibility to choose Morning/Evening/Night shifts
• Weekends available
• Both Full-Time and Part-Time options