Hotel Desk Clerk

About the role

As a Hotel Desk Clerk, you will ensure guests feel at home, regardless of their travel status. Your role involves organizing and processing guest check-ins/check-outs, responding to requests, securing payments, providing information, and maintaining confidentiality.

Responsibilities

• Organize, confirm, and process guest check-in/check-out procedures
• Respond to and resolve guest requests
• Secure payments, verify and adjust billing as needed
• Provide guests with room and hotel information, directions, amenities, and local interests
• Run daily reports and communicate necessary information to the next shift's staff
• Complete cashier and closing reports, count the bank securely
• Accept and record wake-up calls, deliver to the right department
• Maintain confidentiality of all guests and proprietary information
• Communicate any emergency, lost item, or theft to proper staff and/or authorities
• Report maintenance problems, accidents, and safety hazards
• Keep contingency lists for emergencies and communicate necessary messages
• Protect company assets
• Comply with all quality assurance expectations

Requirements

• A professional demeanor, warm and welcoming personality
• Genuinely caring and compassionate
• Ability to engage easily and actively connect with others
• Comfortable conversing with individuals from various backgrounds and organizational levels
• Direct yet tactful and considerate of the audience
• Clear and professional communication skills
• Able to maintain awareness of undesirable persons on premises
• Clean professional appearance

Qualifications

• Standing for long periods or entire shifts required
• Ability to read and visually verify information in various formats
• Grasp, turn, and manipulate objects of varying size and weight
• Move, lift, carry, push, pull, and place objects weighing up to 25 pounds without assistance

Benefits

• Incentives
• Employee Referral Program
• Paid Time Off
• Paid Vacation (Full-Time)
• Merit Increase
• 401(k) with Employer Contribution (Full-Time)
• Medical, Dental, Vision (Full-Time)
• Life Insurance (Full-Time)
• Long-term/Short-term Disability (Full-Time)
• Accident (Full-Time)
• Critical Illness (Full-Time)
• Cross-training Opportunities
• Hotel Room Discounts

Schedule

• Evenings
• Weekends
• Full-Time/Part-Time

Skills

• A warm, people-oriented demeanor
• A team-first attitude
• A gift for paying attention to the smallest details

Benefits

• Incentives
• Employee Referral Program
• Paid Time Off
• Paid Vacation (Full-Time)
• Merit Increase
• 401(k) with Employer Contribution (Full-Time)
• Medical, Dental, Vision (Full-Time)
• Life Insurance (Full-Time)
• Long-term/Short-term Disability (Full-Time)
• Accident (Full-Time)
• Critical Illness (Full-Time)
• Cross-training Opportunities
• Hotel Room Discounts

Pay

• Not specified

Schedule

• Evenings
• Weekends
• Full-Time/Part-Time

Application Instructions

To apply, call 317-356-4000 extension 203 or email hr@mhghotelsllc.com with “Applicant Accommodation” in the subject line. Applicants seeking assistance due to a disability should contact the provided phone number or email address.