Hotel Desk Clerk

Benefits

• Incentives $
• Employee Referral Program $
• Paid Time Off
• Paid Vacation (Full-Time)
• Merit Increase $
• 401k with Employer Contribution (Full-Time)
• Medical, Dental, Vision (Full-Time)
• Life Insurance (Full-Time)
• Long-term/Short-term Disability (Full-Time)
• Accident (Full-Time)
• Critical Illness (Full-Time)
• Cross-training Opportunities
• Hotel Room Discounts

  Schedule

  • Flexible Shifts Available
  • Morning/Evening/Night
  • Weekends
  • Full-Time/Part-Time

    What We Do

    • A warm, people-oriented demeanor
    • A team-first attitude
    • A gift for paying attention to the smallest details

      What You Will Do

      • Organize, confirm, and process guest check-on/check-outs and adapt for any changes, verify guest identity
      • Respond to and resolve guest requests
      • Secure payments, verifying and adjusting billing as needed
      • Provide guests with room and hotel information, directions, amenities, and local interests
      • Run daily reports, reviewing to see what needs to be communicated to the next shift’s staff
      • Complete cashier and closing reports, counting the bank at the end of each shift securely
      • Accept and record wake-up calls, delivering to the right department
      • Maintain confidentiality of all guests, proprietary information
      • Communicate any emergency, lost item, or theft to proper staff and/or authorities
      • Report maintenance problems, accidents, and safety hazards
      • Maintain contingency lists in case of emergency and communicate and necessary messages
      • Protect company assets
      • Comply with all quality assurance expectations

        What You Need

        • A professional demeanor, a warm and welcoming personality, and must be able to engage easily and actively connect with others.
        • Be genuinely caring and compassionate and visibly demonstrate desire to understand others.
        • Create confidence and trust, while communicating the right message at the right time.
        • Be comfortable conversing with individuals from a variety of backgrounds and at all organizational levels.
        • Be direct yet tactful and considerate of the audience.
        • Speak with others using clear and professional language, and answer telephones using appropriate etiquette.
        • Maintain awareness of undesirable persons on premises.
        • Clean professional appearance.
        • Perform other reasonable job duties as requested by Supervisors.

          Minimum Requirements

          • The Hotel Desk Clerk role requires standing for long periods of time, or entire shifts.
          • Read and visually verify information in a variety of formats (i.e., small print).
          • Grasp, turn and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
          • Move, lift, carry, push, pull, and place objects weighing less than 25 pounds without assistance.