Supervisor - Hotel Valets

About the role

We’re looking for a natural leader who can bring together great service, strong organization, and hands-on teamwork. As the Valet Supervisor, you’ll help oversee day-to-day valet and parking operations at a luxury hotel property—ensuring smooth traffic flow, exceptional guest service, and a clean, safe, well-run facility. This role blends hospitality, leadership, and operational management. You’ll support frontline staff, solve problems in real time, and help create a welcoming experience that reflects our approachable luxury philosophy.

Responsibilities

• Lead & Support the Team
  • Supervise and manage all frontline associates, including supervisors, cashiers, valets, attendants, and maintenance personnel
  • Provide ongoing customer service training for all employees
  • Aid in training new hires—cashiers, valets, and shuttle drivers
  • Made meaningful recommendations regarding hiring, performance reviews, discipline, and termination decisions
  • Fill in for frontline associates when necessary
  • Serve as acting Account Manager when needed (including weekends or second shift coverage)
• Guest Service & Problem Solving
  • Handle customer complaints and day-to-day operational challenges
  • Act as a liaison between guests, staff, and management
  • Serve as the primary point of contact for vehicle damage claims; ensure each case is fully completed and documented
• Operations & Safety
  • Patrol and monitor safety, cleanliness, and functionality of the parking garage and surrounding areas
  • Support shuttle fleet upkeep, preventative maintenance, and repair coordination
  • Ensure compliance with all company and client policies and procedures
• Administrative & Financial Support
  • Process cash receipts and compile bank deposits for bookkeeper revenue reports
  • Safeguard deposits and ensure all revenue is accurate
  • Aid in reviewing work schedules to ensure proper staffing coverage
  • Aid in reconciliation of time cards and payroll submission
  • Aid the office manager with administrative tasks
  • Prepare reports, surveys, or special projects as assigned

Qualifications

• Supervisory experience in parking, hospitality, transportation, or customer service
• Strong leadership with a hands-on, “roll-up-your-sleeves” mindset
• Honest, organized, thoughtful, and dependable
• Excellent written and conversational communication skills
• Flexible availability—weekends and holidays required
• Resourceful and decisive; comfortable with fast-paced environments
• Genuine people skills and a natural ability to create positive interactions
• A growth mindset—you see challenges as opportunities

Skills

• Experience in parking operations, shuttle fleet management, or valet services
• Hospitality background or guest-service-focused experience
• Progressive supervisory experience overseeing frontline teams
• Familiarity with scheduling and payroll processes

Benefits

• Free Parking!
• Flexible scheduling
• Paid Holidays and Wellness
• Free and confidential employee assistance program (EAP)
• Paid vacation and an extra day-off on your birthday
• Benefits Package - including medical, HSA, FSA, dental, vision, and 6 supplemental insurances, including commuter benefits, pet insurance and 401k
• Seven (7) paid holidays even though the nature of our business requires that our locations stay open
• Wellness is provided according to city or state mandates