UWD - Call Center Representative – Confirmation Specialist

Responsibilities

• Inbound and Outbound customer phone calls
• Scheduling/Rescheduling customer estimate appointments
• Confirming and Verifying estimate appointments
• Ensuring all appointments have resulted from the previous day
• Aiding customers with service inquiries
• Assisting with data entry
• Performing call quality assurance
• Reporting

Qualifications

• 1-3 years’ experience working in a call center environment or with customer service
• Excellent customer service both written and verbal
• Strong, accurate, data entry skills
• Process focused - structure and consistency is key
• Strong attention to detail and strong project management skills
• The ability to successfully work as part of a team and autonomously

Benefits

• Competitive compensation package
• Medical/dental/vision/disability coverage
• 401(k)
• Flex spending account