Call Center Representative

Responsibilities

• Answer and manage a high volume of incoming calls from patients and healthcare providers with professionalism and empathy.
• Schedule, reschedule, and confirm patient appointments accurately using electronic health record (EHR) systems.
• Provide patients with clear information regarding Practice clinic hours and services offered.
• Document patient interactions and update records in compliance with HIPAA and organizational policies.
• Collaborate with medical staff to relay messages and coordinate patient care effectively.
• Handle patient concerns and escalate issues to appropriate personnel when necessary.
• Maintain up-to-date knowledge of healthcare protocols, appointment availability, and referral procedures.

Skills

• Strong communication skills for effective interaction with patients and healthcare professionals.
• Organizational skills for managing appointment schedules, patient records, and follow-up tasks.
• Proficiency with electronic health record (EHR) systems and standard office software.
• Problem-solving skills for addressing patient concerns promptly and escalating issues appropriately.
• Knowledge of medical terminology and healthcare procedures for compliance and enhanced information provision.

Qualifications

• A high school diploma or equivalent.
• Strong verbal communication skills and ability to handle sensitive information confidentially.
• Previous experience in a call center or medical reception role within a healthcare setting preferred.
• Proficiency with electronic health record (EHR) systems and standard office software.
• Basic knowledge of medical terminology and healthcare procedures.

Benefits

• Competitive base salary.
• Generous benefits package including Medical, Dental, Vision, Life Insurance, Voluntary, Time-Off Benefits, EAP, 401K, and Commuter Benefits.

Pay

• Competitive base salary.

Schedule

• Monday through Friday, 8:30am to 5:00pm.