Call Center Representative

Job Summary

This position works in a fast-paced, customer-oriented environment. The position serves the company in the role of sales and service, and provides an exceptional service experience for the customer. The position assists the customer with specific food and beverage options and supports them in selections and purchases. The position is responsible for providing the customer with pricing totals for their order.

Responsibilities, Duties & Accountabilities

• Interfaces with customers by telephone or electronically to receive and process food and beverage orders
• Performs customer service functions and maintains an accurate accounting and record of all customer transactions
• Identifies sales opportunities, through customer interaction and engagement
• Supports the customer experience and increases sales through product knowledge and suggestions to the customer
• Offers alternative product ideas or suggestions for customers
• Handles complaints from customers, tactfully and professionally addressing and resolving their concerns and complaints, and brings them to management’s attention
• Effectively maintains a professional work environment and work relationships with coworkers, exercising tact and professionalism in all matters
• Takes a proactive, positive and sincere interest in our customers, ensuring continuity of the company’s long-standing relationship with the community
• Complies with all company policies, standards and protocols, Standard Operating Procedures (SOP’s), Departmental Checklists and other required rules and practices
• Maintains a professional work environment and work relationships with coworkers, exercising tact and professionalism in all matters
• Complies with all training (in-person, video, classes, etc.) and successfully participates in and completes/passes all required trainings; follows all Departmental Checklists and Standard Operating Procedures (SOP’s)
• Performs other duties as assigned

Position Requirements and Qualifications

• High School Diploma or Equivalence
• At least 18 years of age
• Demonstrated knowledge and ability to perform basic accounting skills, computer and calculator keyboarding skills
• Able to perform multiple duties at once
• Able to work well individually and within a team-setting
• Above-average communication skills and problem-solving skills
• Demonstrated ability to establish and maintain effective work relationships with other employees, exercising tact and professionalism in all matters
• Demonstrated professional demeanor and satisfactory ability to maintain confidentiality and use good judgment, demonstrated conscientious and dependable
• Able to adhere to regular and routine attendance and to work evenings and/or weekends and holidays
• Able to maintain a satisfactory and required attendance, punctuality and ability to work flexible schedules