Confirmation Call Center Specialist

About the role

We are seeking an experienced Confirmation Call Center Specialist to join our York, PA team. This position will oversee appointment confirmation activities, manage call center representatives, support sales operations, and help drive customer satisfaction and company growth.

Responsibilities

• Manage daily operations of the confirmation call center.
• Schedule, confirm, and reschedule customer appointments.
• Hire, train, coach, and support Call Center Representatives.
• Monitor team performance and help achieve department goals.
• Handle inbound customer calls and make outbound appointment confirmation calls.
• Provide excellent customer service and resolve customer concerns.
• Manage and coordinate sales representative schedules.
• Track appointment results and maintain accurate customer information.
• Meet and exceed weekly and monthly performance goals.

Qualifications

• Previous call center management, supervisor, or team lead experience preferred.
• Strong communication and customer service skills.
• Experience managing and motivating a team.
• Excellent organizational and problem-solving abilities.
• Comfortable working with computers and CRM systems.
• Able to work in a fast-paced environment.
• Professional attitude with strong attention to detail.
• Able to work occasional evenings and weekends as needed.