(USA) Tire and Battery Service Advisor

About the role

You will maintain facility and sales floor safety and standards, ensure the Tire and Battery Center (TBC) sales floor is organized and merchandised according to company policies, and provide expert member service in a retail environment.

Responsibilities

• Maintain facility and sales floor safety by adhering to all safety policies and procedures, conducting safety sweeps, following forklift and hazardous material handling requirements, complying with company steel standards, and reporting unsafe situations.
• Ensure the TBC sales floor is organized, stocked, zoned, and merchandised according to company policies, including handling claims, returns, shrink, and damages.
• Present and maintain merchandise by stocking, setting up, cleaning, and organizing product displays, removing damaged goods, signing and pricing merchandise, and securing fragile and high-shrink items.
• Monitor tire and battery orders daily, assist members with installation appointments, communicate lead time changes or cancellations, and suggest alternatives for installation or tire fitments.
• Assist members with tire maintenance and repair services, providing expert recommendations using Sam’s Garage, product knowledge, and reference materials.
• Drive sales and service excellence by communicating the value of TBC offerings and collaborating with associates to promote member awareness.
• Triage and prioritize service workflow in TBC service bays, understanding time requirements for services and re-prioritizing to maximize efficiency.
• Demonstrate knowledge of safety protocols, industry guidelines, service standards, equipment operations, TPMS, product specifications, and selling techniques.
• Leverage technology to enhance operations using digital tools and handheld devices for sales planning, service improvement, and real-time decision-making.
• Serve as a brand advocate by modeling high-quality service, developing team members, and assisting in training.
• Complete vehicle service requests, operate TBC equipment safely, and handle merchandise and supplies according to company procedures.
• Demonstrate strong interpersonal skills, handle challenging situations professionally, and process member purchases, returns, and payments.
• Comply with company policies, procedures, and standards of ethics and integrity, using resources to complete work assignments and priorities.
• Embrace diversity, foster a culture of belonging, and support team development and recognition.
• Uphold Walmart’s values, maintain integrity, and contribute to a regenerative company mission.
• Deliver results while prioritizing customer and member needs, balancing short- and long-term goals.
• Drive continuous improvement, adapt to change, and support others through transitions.
• Follow TBC safety and security guidelines, provide accurate product information, and report complaints or hazards.
• Use TBC equipment and supplies correctly, complete required documentation, and follow Point-of-Sale procedures to prevent shrink.

Requirements

• Valid state-issued driver’s license.
• 18 years of age or older.

Preferred Qualifications

• Experience in the auto service industry or retail.

Benefits

• Competitive pay with performance-based bonus awards.
• Health benefits including medical, vision, and dental coverage.
• Financial benefits including 401(k), stock purchase, and company-paid life insurance.
• Paid time off (PTO), parental leave, family care leave, bereavement, jury duty, and voting leave.
• Short-term and long-term disability coverage.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Live Better U education benefit program covering tuition, books, and fees for high school completion, bachelor’s degrees, and short-form certificates.

Pay

The hourly wage range for this position is $22.00 to $30.00. The actual rate will meet or exceed the minimum wage for the job location. Additional premiums may apply based on schedule, facility, season, or specific work performed, ranging from $0.35 to $3.00 per hour.