(USA) Tire and Battery Service Advisor

About the role

You will maintain facility and sales floor safety and standards, ensure the Tire and Battery Center (TBC) sales floor is organized and merchandised, present and maintain merchandise displays, monitor tire and battery orders, and assist members with appointments and service decisions.

Responsibilities

• Maintain facility and sales floor safety by adhering to all safety policies and procedures, conducting safety sweeps, following forklift and hazardous material handling requirements, complying with company steel standards, and reporting unsafe situations.
• Ensure the TBC sales floor is organized, stocked, zoned, and merchandised according to company policies, including handling claims, returns, shrink, and damages.
• Stock merchandise, set up and organize product displays, remove damaged goods, sign and price merchandise, and secure fragile and high-shrink items.
• Monitor tire and battery orders daily, assist members with installation appointments, communicate lead time changes or cancellations, and suggest alternatives for installation or tire fitments.
• Assist members with tire maintenance and repair services, providing expert recommendations and resolving concerns.
• Use Sam’s Garage, product knowledge, and reference materials to recommend suitable tire and battery products, explain warranties, and ensure members receive the best service and value.
• Drive sales and service excellence by communicating the value of TBC offerings and collaborating with associates to promote member awareness.
• Triage and prioritize service workflow in TBC service bays, using Sam’s Garage to identify waiting members and prioritize appointments for efficiency.
• Demonstrate knowledge of safety protocols, industry guidelines, service standards, equipment operations, TPMS, product specifications, and selling techniques.
• Leverage technology to enhance operations, using digital tools and handheld devices for sales planning, service improvement, and real-time business decisions.
• Serve as a brand advocate by modeling high-quality service, developing team members, and assisting in training.
• Complete vehicle service requests and tests, operate TBC equipment safely, and handle merchandise and supplies properly.
• Demonstrate strong interpersonal skills, handle challenging situations professionally, and engage effectively with members.
• Operate cash registers, process member purchases, and assist with payments, returns, refunds, and exchanges using appropriate procedures.
• Comply with company policies, procedures, and standards of ethics and integrity, using the Open Door Policy when needed.
• Complete work assignments and priorities by collaborating with managers and team members, adapting to feedback, and identifying improvement opportunities.
• Follow TBC safety and security guidelines, provide accurate information to members, and report complaints or hazards.
• Use TBC equipment and supplies correctly, complete required documentation, and follow Point-of-Sale procedures to prevent shrink.

Qualifications

Minimum Qualifications

• Valid state-issued driver’s license.
• 18 years of age or older.

Preferred Qualifications

• Experience in the auto service industry or retail.

Benefits

• Competitive pay with performance-based bonus awards.
• Health benefits including medical, vision, and dental coverage.
• Financial benefits including 401(k), stock purchase, and company-paid life insurance.
• Paid time off (PTO), parental leave, family care leave, bereavement, jury duty, and voting leave.
• Short-term and long-term disability coverage.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Live Better U education benefit program covering tuition, books, and fees for high school completion, bachelor’s degrees, and short-form certificates.

Pay

The hourly wage range for this position is $21.00 to $29.00. The actual hourly rate will meet or exceed the minimum wage for the job location. Additional premiums may apply based on schedule, facility, season, or specific work performed, ranging from $0.35 to $3.00 per hour.