(USA) Tire and Battery Service Advisor

About the role

You will maintain facility and sales floor safety and standards, ensure the Tire and Battery Center (TBC) sales floor is organized and merchandised, present and maintain product displays, monitor tire and battery orders, and assist members with appointments and service decisions.

Responsibilities

• Adhere to all safety policies and procedures, including conducting safety sweeps, following forklift and hazardous material handling requirements, and complying with company steel standards.
• Ensure the TBC sales floor is organized, stocked, zoned, and merchandised according to company policies, including handling claims, returns, shrink, and damages.
• Stock merchandise, set up and clean product displays, remove damaged goods, sign and price merchandise, and secure fragile and high-shrink items.
• Monitor tire and battery orders daily, assist members with installation appointments, communicate lead time changes or cancellations, and suggest alternatives.
• Assist members with tire maintenance and repair services, providing expert recommendations and resolving concerns.
• Use Sam’s Garage, product knowledge, and reference materials to recommend suitable tire and battery products, explain warranties, and ensure members receive the best service.
• Drive sales and service excellence by communicating the value of TBC offerings and collaborating with associates to promote member awareness.
• Triage and prioritize service workflow in TBC service bays, demonstrating awareness of service requirements and prioritizing appointments for efficiency.
• Operate TBC equipment safely, complete vehicle service requests and tests, and handle merchandise and supplies according to company procedures.
• Process member purchases, returns, refunds, and exchanges using cash registers and Point-of-Sale systems.
• Comply with company policies, procedures, and standards of ethics and integrity, using the Open Door Policy when needed.
• Complete work assignments and priorities by collaborating with managers, co-workers, and members, adapting to feedback and change.
• Follow TBC safety and security guidelines, provide accurate information to members, and report complaints or hazards.
• Use TBC equipment and supplies correctly and complete required documentation.
• Demonstrate strong interpersonal skills, including handling challenging situations with professionalism and empathy.
• Embrace diversity, foster a culture of belonging, and support team development and mentorship.
• Maintain high standards of integrity, ethics, and compliance, supporting Walmart’s goal of becoming a regenerative company.
• Deliver results while prioritizing customer and member needs, balancing short- and long-term priorities.
• Drive continuous improvement, embrace new technologies, and support others through change.

Requirements

• Valid state-issued driver’s license.
• 18 years of age or older.

Preferred Qualifications

• Experience in the auto service industry or retail.

Benefits

• Competitive pay with performance-based bonus awards.
• Health benefits, including medical, vision, and dental coverage.
• Financial benefits, including 401(k), stock purchase, and company-paid life insurance.
• Paid time off, including PTO, parental leave, family care leave, bereavement, jury duty, and voting leave.
• Short-term and long-term disability coverage.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Live Better U education benefit program, covering tuition, books, and fees for high school completion, bachelor’s degrees, and short-form certificates.

Eligibility requirements apply to some benefits and may depend on job classification and length of employment. Benefits are subject to change.

Pay

The hourly wage range for this position is $20.00 to $28.00. The actual hourly rate will meet or exceed the minimum wage for the job location. Additional premiums may apply in specific circumstances, ranging from $0.35 to $3.00 per hour, based on schedule, facility, season, or specific work performed.

Primary location: 300 Highlands Square Dr, Hendersonville, NC 28792-5732, United States of America.