(USA) Tire and Battery Service Advisor

About the role

You will maintain facility and sales floor safety and standards, ensure the Tire and Battery Center (TBC) sales floor is organized and merchandised, present and maintain merchandise displays, monitor tire and battery orders, and assist members with appointments and service decisions.

Responsibilities

• Adhere to all safety policies and procedures, including conducting regular safety sweeps, following proper forklift and hazardous material handling requirements, and complying with company steel standards.
• Ensure the TBC sales floor is organized, stocked, zoned, and merchandised according to company policies, including proper handling of claims, returns, shrink, and damages.
• Stock merchandise, set up, clean, and organize product displays, remove damaged goods, sign and price merchandise appropriately, and secure fragile and high-shrink merchandise.
• Monitor the status of tire and battery orders daily and assist members with appointments for installation.
• Communicate lead time changes and order cancellations to members and make alternative suggestions for installation or tire fitments.
• Assist members with tire maintenance and repair services, providing expert recommendations and resolving concerns.
• Use Sam’s Garage, product knowledge, and reference materials to recommend suitable tire and battery products, explain warranties, and ensure members receive the best service and value.
• Drive sales and service excellence by communicating the value of merchandise and services and collaborating with associates to promote member awareness of TBC offerings.
• Triage and prioritize service workflow in TBC service bays, demonstrating awareness of different services in the queue and understanding time requirements for requested services.
• Prioritize TBC service appointments to maximize efficiency and re-prioritize members as needed to meet service needs.
• Demonstrate knowledge of safety and compliance protocols, tire and battery industry guidelines, service standards, equipment operations, TPMS, product specifications, seasonality, and selling techniques.
• Leverage technology to enhance operations and engagement using digital tools and handheld devices for sales planning, service improvement, and real-time business decisions.
• Serve as a brand advocate by modeling high-quality service and products, developing and influencing team members, and assisting in training.
• Complete vehicle service requests and tests, operate TBC equipment safely, and handle merchandise and supplies properly.
• Demonstrate strong interpersonal skills, handle challenging situations professionally, and engage effectively with members and team members.
• Operate cash registers, process member purchases, and assist with payments, returns, refunds, and exchanges using appropriate procedures.
• Comply with company policies, procedures, and standards of ethics and integrity.
• Complete work assignments and priorities by collaborating with managers, co-workers, and business partners, and adapting to change and feedback.
• Embrace diversity, foster a culture of belonging, and support team development and recognition.
• Follow TBC safety and security guidelines, provide accurate information to members, and report complaints or hazards.
• Use TBC equipment and supplies correctly and complete required documentation.
• Follow Point-of-Sale procedures to prevent shrink, assist members with transactions, and report issues.

Requirements

• Valid state-issued driver's license.
• 18 years of age or older.

Preferred Qualifications

• Experience in the auto service industry or retail.

Benefits

• Competitive pay with performance-based bonus awards.
• Health benefits including medical, vision, and dental coverage.
• Financial benefits including 401(k), stock purchase, and company-paid life insurance.
• Paid time off including PTO, parental leave, family care leave, bereavement, jury duty, and voting leave.
• Short-term and long-term disability coverage.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Live Better U education benefit program covering tuition, books, and fees for high school completion, bachelor's degrees, and short-form certificates.

Pay

The hourly wage range for this position is $19.00 to $27.00. The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances.