(USA) Tire and Battery Service Advisor

About the role

You will maintain facility and sales floor safety and standards in the Tire and Battery Center (TBC) while delivering expert member service, driving sales, and ensuring operational efficiency.

Responsibilities

• Maintain facility and sales floor safety by adhering to all safety policies and procedures, including conducting regular safety sweeps, following proper forklift and hazardous material handling requirements, complying with company steel standards, and promptly correcting or reporting unsafe situations.
• Ensure the TBC sales floor is organized, stocked, zoned, and merchandised according to company policies, including proper handling of claims, returns, shrink, and damages.
• Present and maintain merchandise by stocking, setting up, cleaning, and organizing product displays, removing damaged goods, signing and pricing merchandise appropriately, and securing fragile and high-shrink merchandise.
• Monitor the status of tire and battery orders daily and assist members with appointments for installation; communicate lead time changes, order cancellations, and alternative suggestions.
• Assist members with tire maintenance and repair services, providing expert recommendations by identifying member needs, explaining warranties, and ensuring the best service and value.
• Drive sales and service excellence by communicating the value of TBC merchandise and services and collaborating with associates to promote member awareness.
• Triage and prioritize service workflow in TBC service bays, using Sam’s Garage to identify waiting members, understanding time requirements, and prioritizing appointments for efficiency.
• Demonstrate knowledge of safety and compliance protocols, tire and battery industry guidelines, service standards, equipment operations, TPMS, product specifications, and selling techniques.
• Leverage technology to enhance operations and engagement using digital tools and handheld devices for sales planning, service improvement, and real-time business decisions.
• Serve as a brand advocate by modeling high-quality service, developing and influencing team members, and assisting in training.
• Complete vehicle service requests and tests, operate TBC equipment safely, and handle merchandise and supplies according to company procedures.
• Operate hardware (e.g., cash registers), process member purchases, and assist with payments, returns, refunds, and exchanges using appropriate procedures.
• Comply with company policies, procedures, and standards of ethics and integrity, using the Open Door Policy and applying these in business processes.
• Complete work assignments and priorities by collaborating with managers, co-workers, and customers, identifying priorities, and adapting to feedback.
• Follow TBC-specific guidelines, including safety and security protocols, providing accurate product information, and reporting complaints or hazards.
• Follow Point-of-Sale procedures to prevent shrink, assist members with transactions, and report issues related to products or services.

Qualifications

Minimum Qualifications

• Valid state-issued driver’s license.
• 18 years of age or older.

Preferred Qualifications

• Experience in the auto service industry or retail.

Benefits

• Health benefits: Medical, vision, and dental coverage.
• Financial benefits: 401(k), stock purchase plan, and company-paid life insurance.
• Paid time off: PTO, parental leave, family care leave, bereavement, jury duty, and voting leave. PTO/PPTO for vacation, sick leave, holidays, or other purposes, meeting or exceeding local paid sick leave laws.
• Additional benefits: Short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement.
• Education benefits: Live Better U program covers tuition, books, and fees for high school completion, bachelor’s degrees, English Language Learning, and short-form certificates (eligibility requirements apply).

Pay

The hourly wage range for this position is $19.00 to $27.00. The actual hourly rate will equal or exceed the required minimum wage for the job location. Additional compensation in the form of premiums may range from $0.35 to $3.00 per hour based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met.

Primary Location: 1405 Earl Rudder Fwy S, College Station, TX 77845-6033, United States of America.