(USA) Senior Manager, Technology Operations

About the role

The Walmart US eCommerce Cross-Border team drives the development and scaling of technology and operational capabilities supporting international commerce. This team excels in program and financial management, stakeholder engagement, and aligning technology initiatives with strategic goals. Collaborating across functions, members monitor progress, mitigate risks, and enhance operational efficiency.

What you'll do

• Lead planning and execution of large-scale initiatives focused on customer and seller experience, aligned with business objectives and international expansion.
• Partner with Product, Engineering, Analytics, Customer Care, Trust & Safety, and Operations to deliver scalable experience solutions.
• Own end-to-end customer and seller experience across cross-border journeys, including customer care, fraud, escalations, and seller support.
• Use data and customer insights to identify friction points, prioritize improvements, and measure experience health.
• Drive cross-functional resolution of operational issues and ensure experience capabilities are scalable, compliant, and launch-ready across new markets.

What you'll bring

• Strong experience leading customer and seller experience initiatives in eCommerce, marketplace, or international business environments.
• Proven ability to partner with Product, Engineering, Analytics, Customer Care, Trust & Safety, and Operations to deliver complex, cross-functional technology programs.
• Deep understanding of customer behavior, seller journeys, and the operational drivers of trust, satisfaction, adoption, and retention.
• Experience leveraging customer feedback, operational metrics, and data to identify friction points, prioritize improvements, and measure business impact.
• Excellent stakeholder management, communication, and leadership skills with a track record of influencing decisions and driving scalable customer and seller experience improvements across multiple markets.

Pay

The annual salary range for this position is $90,000.00 - $180,000.00. Additional compensation includes annual or quarterly performance bonuses.

Schedule

Flexible schedule to accommodate international markets.

Benefits

• Health benefits include medical, vision and dental coverage.
• Financial benefits include 401(k), stock purchase and company-paid life insurance.
• Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting.
• Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

Qualifications

• Minimum Qualifications:
• Option 1: Bachelor's degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 5 years’ experience in project management, program management, program operations, or related area.
• Option 2: 7 years’ experience in project management, program management, program operations, or related area. 2 years’ supervisory experience.
• Preferred Qualifications:
• A Master’s degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 4 years' experience in project management, program management, program operations, or related area.
• We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly. The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart’s accessibility standards and guidelines for supporting an inclusive culture.