(USA) Senior Technology Operations- Senior,Technical Program Manager

About the role

The ideal candidate will ensure smooth and efficient delivery of projects that meet quality standards and business timelines while minimizing execution risk. A key part of this role will be ensuring communication around deliverables, dates, dependencies, and risks is clear with stakeholders outside of the Identity engineering teams, as well as putting together plans, driving alignment, and securing approvals.

What you'll do...

• Define goals, deliverables, timelines, and critical paths for multiple medium- to high-complexity programs aligned to strategic priorities.
• Secure team commitment and manage dependencies.
• Resolve ambiguity, clarify end-to-end solutions, and identify redundancies and inefficiencies.
• Communicate status, risks, and decisions clearly across stakeholders, while adapting style to audience needs to drive alignment.
• Produce concise, structured, data-backed materials.
• Facilitate feedback and documents program plans, risks, and dependencies.
• Drive continuous improvement, innovation, and learning.
• Encourage resilience and adoption of new tools and ways of working.
• Deliver results with a customer-first, value-driven mindset.
• Navigate ambiguity and maintain alignment through challenges.
• Drive execution by removing blockers, allocating resources, and adjusting plans as needed.
• Support team development, performance management, and continuous improvement.

What You’ll Bring

• Bachelor’s degree in computer science, information technology, engineering, or related area and 5 years’ experience in engineering, engineering program management, technical program management, product management, or related area.
• Familiarity with APIs, platforms, lifecycle management (EOL, upgrades), and SRE practices (monitoring, incident management).
• Ensures dependency integrity and minimizes production risk.
• Translates requirements into technical solutions and identifies reuse opportunities.
• Establishes release readiness (rollouts, monitoring) and delivery plans across systems and infrastructure.
• Knowledge of data analysis, problem-solving frameworks, and decision-making techniques.
• Highly-skilled in stakeholder engagement, cross-functional collaboration, and conflict resolution.

Equal Opportunity Employer

We are an Equal Opportunity Employer – by choice. We believe we are best equipped to help our associates, customers and the communities we serve live better when we really know them. That means understanding, respecting, and valuing unique styles, experiences, identities, ideas and opinions while being welcoming of all people. The above information has been designed to indicate the general nature and level of work performed in the role. It is not designed to contain or be interpreted as a comprehensive inventory of all responsibilities and qualifications required of employees assigned to this job. The full Job Description can be made available as part of the hiring process.

Minimum Qualifications

• Option 1: Bachelor’s degree in computer science, information technology, engineering, or related area and 5 years’ experience in engineering, engineering program management, technical program management, product management, or related area.
• Option 2: 7 years’ experience in engineering, engineering program management, technical program management, product management, or related area.

Preferred Qualifications

• Master’s degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 2 years’ experience in project management, program management, program operations, or related area.

Primary Location

55 Madison St, Denver, CO 80206-5419, United States of America