(USA) Manager, Technology Operations

About the role

The Manager, Technology Operations will lead strategic initiatives that support Marketplace catalog quality, seller enablement, and scalable operational processes. This role is responsible for driving complex cross-functional programs from strategy through execution, translating ambiguous business challenges into structured plans, governance models, and measurable outcomes. The Manager will work closely with Product, Engineering, Data Science, Business, and Operations stakeholders to support operational readiness, adoption, and continuous improvement initiatives across the Marketplace ecosystem. Success in this role requires strong systems thinking, analytical problem solving, executive communication, and the ability to influence cross-functional teams in fast-paced, ambiguous environments.

What you'll do

• Lead strategic initiatives focused on Marketplace catalog quality, assortment scalability, and seller-facing experiences.
• Translate ambiguous business, catalog, and seller challenges into structured strategies, business cases, and decision frameworks.
• Identify systemic gaps, root causes, dependencies, and scalable improvement opportunities across Marketplace workflows and processes.
• Define success metrics, governance models, launch readiness plans, and operational cadences to support scalable execution.
• Drive cross-functional alignment, monitor initiative health, and resolve execution challenges to maintain momentum and business priorities.
• Build stakeholder alignment through clear communication, data-driven recommendations, and strong cross-functional collaboration.

About the team

About the team: Our team sits within Walmart Marketplace Seller Success, focused on catalog strategy and scalable seller enablement. We improve how products are structured, managed, and scaled across the Marketplace ecosystem to support seller success while maintaining catalog quality and customer trust. Partnering across Product, Engineering, Data Science, Business, and Operations teams, the team works on complex marketplace initiatives requiring systems thinking, innovation, and data-driven decision making. We value curiosity, collaboration, strong problem solving, and execution in fast-paced, ambiguous environments.

What you'll bring

• Experience leading complex cross-functional programs or strategic initiatives.
• Strong systems thinking with the ability to diagnose root causes and identify scalable improvement opportunities.
• Strong analytical and problem-solving skills, with experience using data to size problems, measure impact, and support decision making.
• Ability to translate ambiguity into clear strategies, frameworks, and recommendations.
• Ability to build stakeholder alignment through effective communication, influence, and cross-functional relationship management.
• Experience developing business cases, executive communications, governance models, or operating cadences.
• Demonstrated ownership mindset with curiosity, innovation, continuous improvement, and practical execution.

Additional compensation

• Annual or quarterly performance bonuses.
• Stock options for certain positions.

Minimum Qualifications

• Option 1: Bachelor's degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 3 years’ experience in project management, program management, program operations, or related area.
• Option 2: 5 years’ experience in project management, program management, program operations, or related area.

Preferred Qualifications

• Master’s degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area.
• We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly.

Pay

The annual salary range for this position is $80,000.00 - $155,000.00 in Bentonville, Arkansas US-10735 and $104,000.00 - $202,000.00 in Sunnyvale, California US-11789. Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include : Stock.

Schedule

Not specified.

Benefits

• Health benefits include medical, vision and dental coverage.
• Financial benefits include 401(k), stock purchase and company-paid life insurance.
• Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting.
• Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

Primary Location

2501 Se J St, Ste A, Bentonville, AR 72716-3724, United States of America

Drug-Free Workplace

Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.