Senior Manager, Technology Operations

Position Summary

Join Walmart Claims Services’ Technology Operations team and help power the future of claims management. This team delivers and supports the technology platforms that manage insurance claims at scale for Walmart, while also leading transformation initiatives focused on process optimization and AI-driven innovation. It’s a unique opportunity to work at the intersection of operations, technology, and modernization—driving real impact across WCS.

What you'll do

• Partner with operational stakeholders to continuously evolve and enhance existing technology systems.
• Implement new technology solutions to improve efficiency and effectiveness across the claims lifecycle.
• Support, maintain, and upgrade existing platforms to ensure system stability, performance, and scalability.
• Drive transformational initiatives that modernize and optimize the claims management process.

What you’ll bring

• Demonstrated knowledge of insurance claims handling concepts and processes.
• Experience with claims systems and risk management platforms (RIMS).
• PREFERRED: Experience with Riskonnect and/or ClearSight platforms.
• Background working within a claims handling environment, such as insurance, retail claims, risk management, or third-party administrator (TPA) organizations.
• Programming or technical development experience, with the ability to support or enhance technology solutions.

Your Career Journey at Walmart

The above information has been designed to indicate the general nature and level of work performed in the role. It is not designed to contain or be interpreted as a comprehensive inventory of all responsibilities and qualifications required by employees assigned to this job. The full Job Description can be made available as part of the hiring process.

Minimum Qualifications

• Option 1: Bachelor's degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 5 years’ experience in project management, program management, program operations, or related area.
• Option 2: 7 years’ experience in project management, program management, program operations, or related area. 2 years’ supervisory experience.

Preferred Qualifications

• Master’s degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 4 years' experience in project management, program management, program operations, or related area.
• We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly.

Primary Location

905 Customer Dr, Bentonville, AR 72716, United States of America

Additional Compensation

The annual salary range for this position is $90,000.00 - $180,000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include: Stock