(USA) Senior Manager, Technology Operations
Position Summary
The role leads the planning and execution of multiple complex technology programs to prevent fraud and abuse targeting Marketplace Sellers. The incumbent manages risk vectors unique to Marketplace, involving program and financial management, stakeholder engagement, and technology strategy to drive operational excellence.
What you'll do
Lead the planning, execution, and monitoring of multiple technology projects, ensuring alignment with strategic objectives and budgetary constraints.
Develop and manage program schedules, resource allocation, and financial plans to optimize delivery and cost efficiency.
Collaborate with stakeholders to translate business requirements into actionable technology solutions and drive consensus.
Identify and mitigate risks through scenario planning and performance tracking to ensure program success.
Foster continuous improvement by implementing program management tools and refining processes for operational excellence.
Mentor and develop team members, promoting accountability and high performance.
Communicate complex information clearly to broad audiences, supporting informed decision-making.
About the team
The Enterprise Fraud Strategy & Operations team at Walmart leads efforts to protect customers and the business by proactively addressing fraud across the customer lifecycle. Collaborating with cross-functional partners including Product, Engineering, Data Science, and Compliance, the team develops advanced AI-driven solutions that balance trust, growth, and efficiency. Emphasizing strong program management, stakeholder engagement, and technology strategy, the team delivers innovative, impactful solutions aligned with global fraud prevention goals.
What you'll bring
Proven expertise in program and financial management, including budgeting and cost control for multiple complex projects.
Strong knowledge of technology strategies and ability to align business unit requirements with technology solutions.
Demonstrated skills in stakeholder management, relationship building, and influencing cross-functional teams.
Experience in defining program goals, deliverables, and accountability matrices to ensure successful execution.
Proficiency in monitoring program performance metrics, risk assessment, and mitigation planning.
Excellent business communication skills with the ability to prepare clear, concise reports and presentations.
Ability to drive operational excellence through collaboration, decision making, and accountability.
Additional Compensation
Annual salary range: $90,000.00 - $180,000.00
Performance-based bonus awards
Stock options
Minimum Qualifications
Option 1: Bachelor's degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 5 years’ experience in project management, program management, program operations, or related area.
Option 2: 7 years’ experience in project management, program management, program operations, or related area. 2 years’ supervisory experience.
Preferred Qualifications
Master’s degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 4 years' experience in project management, program management, program operations, or related area.
We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly.
Benefits
Health benefits include medical, vision and dental coverage.
Financial benefits include 401(k), stock purchase and company-paid life insurance.
Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting.
Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.