(USA) Senior Manager, Strategic Account Management

Position Summary

The Senior Manager, Strategic Account Management - Home Improvement role drives the execution of strategic business plans and category growth initiatives for key Home Improvement supplier partners.

What you'll do...

• Drives the execution of strategic business plans and category growth initiatives for key Home Improvement supplier partners by identifying customer and business opportunities; developing and executing joint business plans; aligning cross-functional stakeholders; removing barriers to performance; monitoring key business metrics; and adjusting strategies to deliver sustainable sales growth, profitability, and customer value.
• Serves as a trusted advisor to key Home Improvement partners; influences business decisions through data-driven insights; leads business reviews; identifies growth opportunities; and develops long-term strategies that support Walmart's merchandising, eCommerce, and omnichannel objectives.
• Provides leadership and development opportunities for associates by selecting, training, mentoring, assigning duties, building a high-performing team environment, establishing performance expectations, providing feedback and coaching, recognizing contributions, and promoting a culture of belonging and continuous development.
• Promotes and supports company policies, procedures, mission, values, and standards of ethics and integrity by providing direction and guidance; ensuring compliance with company standards; supporting the Open Door process; and fostering a culture of accountability, transparency, and trust.
• Ensures business objectives are achieved by evaluating the effectiveness of current plans, supplier performance, programs, and initiatives; collaborating with merchants, suppliers, and cross-functional partners; identifying opportunities to improve operational efficiency and financial performance; and implementing solutions that enhance customer experience and business results.

Required Qualifications / Attributes

• 5+ years of experience in e-commerce / marketplace account management / omni-channel merchandising / vendor management
• Demonstrated success in managing large, multi-category catalogs with measurable performance improvements
• Strong merchandising and catalog management skills; deep understanding of assortment strategy, content optimization, pricing, and catalog hygiene
• Operational expertise: inventory management, fulfillment, logistics, supply-chain processes, seller services
• Excellent cross-functional collaboration, stakeholder management, and seller relationship-building skills
• Data-driven with strong analytical capabilities; proficiency with spreadsheet tools (Excel/Sheets), BI tools, and comfort presenting performance analyses and business plans
• Proactive, results-oriented, with strong ownership mentality; adaptable and able to manage multiple priorities under minimal supervision
• Strong communication and negotiation skills; ability to influence internal stakeholders and external seller leadership