(USA) Senior Manager, Strategic Account Management

Position Summary

Walmart Marketplace is a curated community of respected, professional sellers who offer only top-quality, authentic products and best-in-class customer services. As a Senior Manager, you will be responsible for driving strategy and delivering growth in strategic priority categories. You'll partner with senior executives and leaders across the organization to deliver on the strategy while managing Strategic Account Managers working with them to build their accounts through strategic account planning, performance analysis, inventory insights, exclusive deals, events, and new product launches.

What you'll do

• Developing an assortment strategy and management for a specific category or department; follows processes and procedures for managing assortment quality; assists with the development of lists of assortment needs for a department or category; develops plans to address needs; records information used to assess assortment performance and opportunities.
• Overseeing business performance: Lead annual and quarterly business planning and performance tracking for category, as well as direct reports managed sellers. Conduct deep dive analysis on issues effecting category business performance and implement corrective actions. Drive performance against P&L levers including gross merchandise value (GMV) and contribution profit.
• Being a trusted advisor: Develop strong and trusting relationships with partners working across the organization to solve issues, address pain points and implement growth initiatives. Employ a one team approach to accomplish the goals of the business and drive negotiations from a win-win perspective that establishes credibility and trust with our partners and delivers consistently improved performance. Guide direct reports on delivering growth for managed sellers - optimizing offer quality to maximize search optimization and discoverability across the platform, driving adoption of seller services, and developing strategic marketing plans that drive incremental traffic and GMV. Lean in as needed with sellers directly.
• Working cross-functionally: Collaborate with Omni Merchant team, Product Management, Strategy, Operations, Site and Marketing to deliver best-in-class customer and seller experiences.
• Building a team: Managing a team of strategic account manager(s); developing their skills and acting as a mentor.

Qualifications

• Experience managing a team is a must.
• Exceptional presentation skills and the ability to build strategic roadmaps and business plans is critical.
• Comfortable working with all levels and teams within the organization, including executive leadership.
• Seller obsessed and relationship driven.
• Visionary always looking for ways to distinguish from the competition.
• Thrives in constantly evolving, fast-paced, dynamic environments.
• Results-oriented with a proven track record of leadership and taking ownership to produce exceptional results.
• Builds trust quickly and lead by influence with the ability to translate to varied audiences.
• Believes in and prioritizes the collective success of the team and is quick to jump in, help, mentor, and coach your fellow team members.
• Creative and resilient always looking for new ways to approach problems and drive business performance.

Preferred Qualifications

• 7+ years experience in Business Management, Omni-Channel Category Merchandising, Account Management, digital commerce or a related area.
• E-Commerce experience strongly preferred.
• Strong organizational skills including prioritizing, scheduling, time management, and meeting deadlines.
• Strong negotiation, interpersonal and influential skills.
• Detail and results-oriented with sense of urgency.
• Respect the Individual: Demonstrates and encourages respect for all; builds a high-performing team; seeks and embraces differences in people, cultures, ideas and experiences; creates a workplace where all associates feel seen, supported and connected through culture of belonging so associates thrive and perform; drives a positive associate and customer/member experience for all; identifies, attracts and retains the best team members.
• Respect the Individual: Creates a discipline and focus around developing talent through feedback, coaching, mentoring and developmental opportunities; promotes an environment allowing everyone to bring their best selves to work; empowers associates and partners to act in the best interest of the customer/member and company; regularly recognizes others' contributions and accomplishments.
• Respect the Individual: Builds strong and trusting relationships with team members and business partners; works collaboratively and cross-functionally to achieve objectives; communicates and listens attentively with energy and positivity to motivate, influence and inspire commitment and action.
• Act with Integrity: Maintains and promotes the highest standards of integrity, ethics and compliance; models the Walmart values and leads by example to foster our culture; supports Walmart's goal of becoming a regenerative company by making a positive impact for associates, customers and the world around us (e.g., creating a sense of belonging, eliminating waste, participating in local giving).
• Act with Integrity: Follows the law, our code of conduct and company policies and sets expectations for others to do the same; promotes an environment where associates feel comfortable sharing concerns and reinforces our culture of non-retaliation; listens to concerns raised by associates, takes action and encourages others to do the same; holds self and others accountable for achieving results in a way that is consistent with our values.
• Act with Integrity: Acts as an altruistic servant leader and is consistently humble, self-aware, honest and transparent.
• Serve our Customers and Members: Delivers expected business results while putting the customer/member first and consistently applying an omnimerchant mindset; acts with an Every Day Low Cost mindset to drive value and Every Day Low Prices for customers/members.
• Serve our Customers and Members: Adopts a holistic perspective that considers data analytics, customer/member insights and different parts of the business when making plans and shaping the team's strategy.
• Strive for Excellence: Consistently raises the bar and seeks to improve; demonstrates curiosity and a growth mindset; seeks feedback, asks thoughtful questions; fosters an environment that supports learning, innovation and learning from mistakes and intelligent risk-taking; exhibits resilience in the face of setbacks.
• Strive for Excellence: Seeks and implements continuous improvements and encourages the team to leverage new digital tools and ways of working.

Pay

• Bentonville, Arkansas: $90,000.00 - $180,000.00 annually
• Bellevue, Washington: $108,000.00 - $216,000.00 annually
• San Bruno, California: $117,000.00 - $234,000.00 annually
• Additional compensation includes annual or quarterly performance bonuses and stock for certain positions.

Benefits

• Health benefits including medical, vision and dental coverage.
• Financial benefits including 401(k), stock purchase and company-paid life insurance.
• Paid time off benefits including PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting.
• Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
• Live Better U education benefit program for full-time and part-time associates covering high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

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