(USA) Manager, Strategic Account Management

Position Summary

The Manager, Strategic Account Management leads the development and execution of account strategies to drive business growth and customer satisfaction. This role involves building and maintaining strong relationships with key stakeholders, overseeing team performance, and ensuring alignment with company policies and objectives.

What you'll do

• Develop and maintain strategic relationships with key stakeholders to support business initiatives and customer needs.
• Lead and oversee account management activities, ensuring alignment with company goals and measurable progress.
• Provide coaching, mentoring, and development opportunities to team members, fostering a high-performing environment.
• Utilize data analysis and business metrics to identify improvement opportunities and inform decision-making.
• Drive collaborative cross-functional efforts to enhance product assortment and revenue growth.
• Manage negotiation processes and sales presentations to achieve mutually beneficial outcomes.
• Ensure compliance with company policies while promoting ethical business practices.

About the team

The Strategic Account Management team for Marketplace D3 (School & Office) drives key business initiatives by building strong stakeholder relationships and aligning strategies with customer needs. The team utilizes data analysis, business metrics, and consultative methods to support revenue growth and optimize account planning. Collaborating cross-functionally, members manage complex projects and enhance product assortments. Emphasizing continuous improvement and integrity, the team fosters professional development and accountability while ensuring compliance with company standards. This group plays a crucial role in advancing Walmart’s mission through strategic partnerships and operational excellence.

What you'll bring

• Proven experience in strategic account management with strong stakeholder engagement and relationship management skills.
• Demonstrated ability to analyze business metrics, data models, and KPIs to inform decision-making and drive revenue growth.
• Expertise in consultative selling, negotiation, and developing business plans aligned with organizational goals.
• Strong project management and cross-functional team leadership capabilities to coordinate complex initiatives.
• Ability to translate business requirements into actionable plans while fostering accountability and continuous improvement.
• Excellent communication skills to effectively collaborate with internal and external partners.

Benefits

This position offers competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see here.

Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. For information about benefits and eligibility, see here.

Minimum Qualifications

• Option 1: Bachelor's degree in engineering, information technology, business, marketing and sales, healthcare, or related area and 2 years' experience in business management, marketing and sales, healthcare, omni channel merchandising, or related area.
• Option 2: 4 years' experience in business management, marketing and sales, healthcare, omni channel merchandising, or related area.

Preferred Qualifications

• Leading cross-functional teams
• Master's degree in business, marketing and sales, healthcare, or related area.