Strategic Account Manager (US)
About the role
We're a well-funded, early-stage startup building our Account Management team. This role is for a relationship-driven, commercially sharp operator who moves fast, loves building from scratch, and works closely with founders, Sales, and R&D to grow and retain our enterprise customer base.
Key Responsibilities
Own a portfolio of enterprise accounts with full responsibility for revenue retention and expansion
Build and execute multi-year account plans aligned to customer objectives and company growth targets
Lead QBRs and executive engagements to align on customer business outcomes and value
Develop deep understanding of customer operations and identify AI-driven impact opportunities to streamline and transform their business
Advise your enterprise customers on AI initiatives, and business use-cases to use AI agents in their organization to achieve their business goals
Drive expansion, cross-sell and upsell opportunities within existing accounts, across different departments and stakeholders
Act as the primary point of contact and trusted advisor for your customers
Identify, shape, and close expansion opportunities across business units
Drive cross-sell and upsell with strong ROI positioning
Lead complex negotiations and deal execution
Build internal champions and multi-thread relationships
Own the full renewal cycle including forecasting and close
Identify churn risks early and drive mitigation plans
Communicate clear business value to secure renewals
Lead structured onboarding with cross-functional team to ensure fast time-to-value
Monitor adoption and proactively address gaps before they become risks
Partner with Solution Engineering, R&D and Product to support smooth implementation
Translate customer feedback into actionable product insights
Help build repeatable playbooks for onboarding, QBRs, and renewals
Qualifications
5-8+ years in Account Management, Customer Success, or Sales in enterprise SaaS
Proven quota carrier with clear retention and expansion ownership
Experience managing complex enterprise accounts and multi-stakeholder relationships
Strong negotiation and closing skills - ability to work independently and drive commercial outcomes end-to-end
Executive presence and strong communication skills
Thrives in early-stage environments
Solid understanding of AI concepts and enterprise applications
Nice to Have
Experience in an early-stage or founding role
Specific experience with enterprise platforms or workflow automation
Domain expertise in Financial Services or Supply Chain industries