(USA) Manager, Strategic Account Management

Position Summary

The Manager, Strategic Account Management leads the development and execution of account strategies to drive business growth and customer satisfaction. This role involves building and maintaining strong relationships with key stakeholders, aligning business objectives with customer needs, and overseeing team performance through coaching and development.

What you'll do

• Develop and maintain strong relationships with key stakeholders to support strategic plans and initiatives aligned with business needs.
• Lead and oversee team activities, providing coaching, mentoring, and development opportunities to enhance performance and accountability.
• Analyze business metrics and data models to identify improvement opportunities and inform decision-making processes.
• Translate business requirements into actionable projects, ensuring alignment with overall strategy and measurable results.
• Drive sales proposals, presentations, and onboarding processes to optimize customer experiences and revenue growth.
• Foster collaboration across teams to deliver value-driven solutions and promote continuous learning and adaptability.

What you'll bring

• Proven experience in stakeholder engagement, relationship management, and effective communication to support business objectives.
• Strong proficiency in data modeling, business metrics interpretation, and developing actionable insights for decision-making.
• Demonstrated ability to lead negotiation processes with a focus on collaborative, value-driven outcomes.
• Expertise in strategic account planning, forecasting, and translating business requirements into measurable results.
• Ability to build and maintain productive partnerships while addressing complex business challenges with innovative solutions.
• Commitment to ethical standards, integrity, and fostering a culture of accountability and continuous improvement.

About the team

The Marketplace Account Management team drives category growth, seller success, and operational excellence through strategic account management and scalable solutions. Collaborating across functions, the team develops engagement strategies to enhance seller participation and builds strong partnerships with internal stakeholders. Using data-driven insights, it monitors key business metrics and supports high-volume sellers. Leading a team of associates, the group fosters continuous improvement and operational efficiency to meet business goals and strengthen marketplace impact.

Qualifications

• Minimum Qualifications:
• Option 1: Bachelor's degree in engineering, information technology, business, marketing and sales, healthcare, or related area and 2 years' experience in business management, marketing and sales, healthcare, omni channel merchandising, or related area.
• Option 2: 4 years' experience in business management, marketing and sales, healthcare, omni channel merchandising, or related area.
• Preferred Qualifications:
• Leading cross-functional teams
• Master's degree in business, marketing and sales, healthcare, or related area.

Benefits

• Competitive pay
• Performance-based bonus awards
• Health benefits including medical, vision and dental coverage
• Financial benefits including 401(k), stock purchase and company-paid life insurance
• Paid time off benefits including PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting
• Other benefits including short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more

Additional Compensation

• Annual or quarterly performance bonuses
• Stock for certain positions