(USA) Overnight Stocking Coach, Non-Complex, Management

Position Summary

TourToTeach, a leader in store operations, is seeking a dynamic individual to lead and develop teams effectively. This role involves teaching training, actively listening to associates, providing feedback, and managing customer service initiatives.

What you'll do...

• Tour stores and provide feedback to associates
• Collaborate with all levels of associates regarding store operations
• Utilize technology and business initiatives to improve store performance
• Lead and introduce company change efforts
• Provide clear expectations and guidance to implement business solutions
• Communicate business objectives to teams effectively
• Model and demonstrate exceptional customer service standards
• Manage and support customer service initiatives such as Store of the Community and community outreach programs
• Ensure customer needs, complaints, and issues are successfully resolved
• Develop and implement action plans to correct deficiencies
• Provide process improvement leadership to ensure a high quality customer experience
• Drive the financial performance and sales of the designated store area
• Review and evaluate PL Profit Loss statements
• Manage and assist in budgeting, forecasting, and controlling expenses
• Maintain effective merchandise presentation, seasonal transitions, inventory flow, and operational processes
• Develop and implement action plans to mitigate shrink and ensure sales and profit goals are achieved
• Supervise and develop opportunities for hourly associates
• Hire, train, mentor, assign duties, set clear expectations, provide associate recognition, and promote a belonging mindset in the workplace
• Recruit and develop qualified associates to meet staffing needs and achieve company growth potential
• Coordinate, complete, and oversee job-related activities and assignments
• Support key stakeholders, plans, and initiatives to meet customer and business needs
• Identify and address improvement opportunities and demonstrate adaptability and promote continuous learning
• Respect the Individual: Builds high-performing teams, embraces differences, creates a workplace where associates feel seen, supported, and connected through a culture of belonging, and attracts and retains the best talent
• Respect the Individual: Works collaboratively, builds strong and trusting relationships, communicates with impact, energy, and positivity to motivate and influence, and makes decisions based on data insights and analysis
• Act with Integrity: Maintains and promotes the highest standards of integrity, ethics, and compliance, acts in a selfless manner, is consistently humble, self-aware, honest, fair, and transparent, and acts in a way that supports Walmart's goal of becoming a regenerative company
• Strive for Excellence: Displays curiosity and a desire to learn, takes calculated risks, demonstrates courage and resilience, encourages learning from mistakes, drives continuous improvements, adopts and encourages the use of new technologies and skills, and supports others through change
• Live Better U: A Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities, offering tuition, books, and fees paid for by Walmart

Minimum Qualifications

• 2 years’ of college; OR 1 year’s retail experience and 1 year’s supervisory experience; OR 2 years’ general work experience and 1 year’s supervisory experience

Additional Compensation

• Annual salary range: $65,000.00 - $100,000.00
• Performance-based bonuses
• Regional Pay Zone (RPZ)
• Complex Structure

Benefits

• Health benefits: Medical, vision, and dental coverage
• Financial benefits: 401(k), stock purchase, and company-paid life insurance
• Paid time off benefits: PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting
• Other benefits: Short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more

Qualifications

• Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University, preferred
• General work experience supervising 5 or more direct reports to include the responsibility of performance management, mentoring, hiring, and firing, preferred

Location

Primary Location: 300 6TH AVE WEST, MONROE, WI 53566-1342, United States of America