(USA) Overnight Stocking Coach, Non-Complex, Management

Position Summary

TourToTeach, a role within the Walmart organization, involves leading and developing teams effectively by teaching, training, and actively listening to associates. This includes providing feedback during store tours, communicating with all levels of associates regarding store operations, merchandising, and company direction, and introducing and leading company change efforts.

What you'll do...

• Teaching and training associates, providing feedback during store tours, and collaborating with all levels of associates regarding store operations.
• Using technology and business initiatives to communicate and collaborate with associates.
• Introducing and leading company change efforts, providing clear expectations and guidance to implement business solutions, and communicating business objectives to teams effectively.
• Modeling and demonstrating exceptional customer service standards to store associates by following and demonstrating the One Best Way (OBW) service model.
• Maintaining and supporting customer service initiatives such as Store of the Community and community outreach programs.
• Ensuring customer needs, complaints, and issues are successfully resolved by developing and implementing action plans to correct deficiencies and providing process improvement leadership to ensure a high-quality customer experience.
• Driving the financial performance and sales of the designated store area by reviewing and evaluating Profit and Loss (PL) statements, managing and assisting in budgeting, forecasting, and controlling expenses, and developing and implementing action plans to mitigate shrink and ensure sales and profit goals are achieved for the business area.
• Providing supervision and development opportunities for hourly associates by hiring, training, mentoring, assigning duties, setting clear expectations, providing associate recognition, and promoting a belonging mindset in the workplace.
• Recruiting and developing qualified associates to meet staffing needs and achieve company growth potential.
• Coordinating, completing, and overseeing job-related activities and assignments by developing and maintaining relationships with key stakeholders, supporting plans and initiatives to meet customer and business needs, and identifying and communicating goals and objectives.
• Ensuring compliance with company policies and procedures by implementing related action plans, utilizing and supporting the Open Door Policy, and providing direction and guidance on applying these in executing business processes and practices.
• Respecting individuals by building high-performing teams, embracing differences, and creating a workplace where associates feel seen, supported, and connected through a culture of belonging.
• Attracting and retaining the best talent by empowering and developing talent and recognizing others' contributions and accomplishments.
• Acting with integrity by maintaining and promoting the highest standards of integrity, ethics, and compliance, modeling the Walmart values, holding oneself and others accountable, and supporting Walmart's goal of becoming a regenerative company by making a positive impact for associates, customers, members, and the world around us.
• Striving for excellence by displaying curiosity and a desire to learn, taking calculated risks, demonstrating courage and resilience, and encouraging learning from mistakes.
• Striving for excellence by driving continuous improvements, adopting and encouraging the use of new technologies and skills, and supporting others through change.
• Offering competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet.
• Health benefits include medical, vision, and dental coverage.
• Financial benefits include 401(k), stock purchase, and company-paid life insurance.
• Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting.
• Other benefits include short-term and long-term disability, company discounts, military leave pay, adoption and surrogacy expense reimbursement, and more.
• Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
• The annual salary range for this position is $65,000.00 - $100,000.00. Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include Regional Pay Zone (RPZ) (based on location) and Complex Structure (based on external factors that create challenges).
• Minimum Qualifications: 2 years’ of college; OR 1 year’s retail experience and 1 year’s supervisory experience; OR 2 years’ general work experience and 1 year’s supervisory experience.
• Preferred Qualifications: Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University, General work experience supervising 5 or more direct reports to include the responsibility of performance management, mentoring, hiring, and firing.
• Primary Location: 1355 E LEHMAN ST, LEBANON, PA 17046-8337, United States of America.
• Drug-Free Workplace: Walmart and its subsidiaries are committed to maintaining a drug-free workplace and have a no-tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.