(USA) Overnight Stocking Coach, Non-Complex, Management
Position Summary
TourToTeach, a leader in store operations, is seeking a dynamic individual to lead and develop teams effectively. This role involves teaching, active listening, and providing feedback to associates, managing store operations, merchandising, and company direction. The ideal candidate will introduce and lead company change efforts, set clear expectations, and provide guidance to implement business solutions.
What you'll do...
Teaches and develops teams by actively listening to associates, providing feedback, and offering tours of stores.
Collaborates with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction.
Models and demonstrates exceptional customer service standards by following and demonstrating the One Best Way (OBW) service model.
Manages and supports customer service initiatives such as Store of the Community and Community Outreach Programs, ensuring customer needs, complaints, and issues are successfully resolved.
Develops and implements action plans to correct deficiencies and provides process improvement leadership to ensure a high-quality customer experience.
Drives the financial performance and sales of the designated store area by reviewing and evaluating Profit & Loss (PL) statements, managing and assisting in budgeting, forecasting, and controlling expenses, and developing and implementing action plans to mitigate shrink and ensure sales and profit goals are achieved.
Supervises and develops opportunities for hourly associates by hiring, training, mentoring, assigning duties, setting clear expectations, providing associate recognition, and promoting a belonging mindset in the workplace.
Coordinates, completes, and oversees job-related activities and assignments by developing and maintaining relationships with key stakeholders, supporting plans and initiatives to meet customer and business needs, identifying and communicating goals and objectives, building accountability for and measuring progress in achieving results, identifying and addressing improvement opportunities, and demonstrating adaptability and promoting continuous learning.
Ensures compliance with company policies and procedures by implementing related action plans, utilizing and supporting the Open Door Policy, and providing direction and guidance on applying these in executing business processes and practices.
Respects individuals by building high-performing teams, embracing differences, and creating a workplace where associates feel seen, supported, and connected through a culture of belonging. Recruits and develops qualified associates to meet staffing needs and achieve company growth potential.
Works collaboratively, builds strong and trusting relationships, communicates with impact, energy, and positivity to motivate and influence others, attracts and retains the best talent, empowers and develops talent, and recognizes others' contributions and accomplishments.
Acts with integrity by maintaining and promoting the highest standards of integrity, ethics, and compliance, modeling the Walmart values, holding oneself and others accountable, and supporting Walmart's goal of becoming a regenerative company by making a positive impact for associates, customers, members, and the world around us.
Serves our customers and members by delivering results while putting the customer first, considering and adapting to how, where, and when customers shop, and applying the EDLP and EDLC business models to all plans. Makes decisions based on data insights and analysis, balancing short and long-term priorities, and considering our customers, fellow associates, shareholders, suppliers, business partners, and communities when making plans.
Strives for excellence by displaying curiosity and a desire to learn, taking calculated risks, demonstrating courage and resilience, and encouraging learning from mistakes. Drives continuous improvements, adopts and encourages the use of new technologies and skills, and supports others through change.
Pay
The annual salary range for this position is $65,000.00 - $100,000.00. Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include Regional Pay Zone (RPZ) (based on location) and Complex Structure (based on external factors that create challenges).
Benefits
Health benefits include medical, vision, and dental coverage. Financial benefits include 401(k), stock purchase, and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, military leave pay, adoption and surrogacy expense reimbursement, and more. Associates will receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount received depends on job classification and length of employment and meets or exceeds the requirements of paid sick leave laws, where applicable.
Minimum Qualifications
- 2 years’ of college; OR
- 1 year’s retail experience and 1 year’s supervisory experience; OR
- 2 years’ general work experience and 1 year’s supervisory experience.
Preferred Qualifications
- Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
- General work experience supervising 5 or more direct reports to include the responsibility of performance management, mentoring, hiring, and firing.
Additional Information
For facilities that sell firearms, successful completion of a firearms-specific Criminal Background Check (CBC) and Firearms Authorized Training is required.
For facilities that sell only ammunition and have state-specific requirements, a current state-issued Certificate of Eligibility may be required.
Associates will be required to attend and successfully complete all job-required trainings and assessments (for example, Academy trainings, Open Door trainings, etc.).