(USA) Overnight Stocking Coach, Non-Complex, Management

Position Summary

TourToTeach, a leader in store operations, is seeking a dynamic individual to lead and develop teams effectively. This role involves teaching training, actively listening to associates, providing feedback, and managing customer service initiatives.

What you'll do...

• Tour stores and provide feedback to associates
• Collaborate with all levels of associates regarding store operations
• Utilize technology and business initiatives to improve store performance
• Lead and introduce company change efforts
• Communicate clear expectations and guidance to implement business solutions
• Communicate business objectives to teams effectively
• Model and demonstrate exceptional customer service standards
• Manage and support customer service initiatives such as Store of the Community and community outreach programs
• Ensure customer needs, complaints, and issues are successfully resolved
• Develop and implement action plans to correct deficiencies
• Provide process improvement leadership to ensure a high quality customer experience
• Drive the financial performance and sales of the designated store area
• Review and evaluate PL Profit Loss statements
• Manage and assist in budgeting, forecasting, and controlling expenses
• Maintain effective merchandise presentation, seasonal transitions, inventory flow, and operational processes
• Develop and implement action plans to mitigate shrink and ensure sales and profit goals are achieved
• Supervise and develop opportunities for hourly associates
• Hire, train, mentor, assign duties, provide recognition, and promote a belonging mindset in the workplace
• Recruit and develop qualified associates to meet staffing needs and achieve company growth potential
• Coordinate, complete, and oversee job-related activities and assignments
• Support key stakeholders and plans and initiatives to meet customer and business needs
• Identify and address improvement opportunities and demonstrate adaptability and promote continuous learning
• Respect the Individual: Builds high-performing teams, embraces differences, creates a workplace where associates feel seen, supported, and connected through a culture of belonging, and attracts and retains the best talent
• Act with Integrity: Maintains and promotes the highest standards of integrity, ethics, and compliance, acts in a selfless manner, is consistently humble, self-aware, honest, fair, and transparent, and acts in a way that supports Walmart's goal of becoming a regenerative company
• Serve Our Customers and Members: Delivers results while putting the customer first, considers and adapts to how, where, and when customers shop, and applies the EDLP and EDLC business models to all plans
• Strive for Excellence: Displays curiosity and a desire to learn, takes calculated risks, demonstrates courage and resilience, encourages learning from mistakes, drives continuous improvements, adopts and encourages the use of new technologies and skills, and supports others through change

Pay

The annual salary range for this position is $65,000.00 - $100,000.00. Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include: Regional Pay Zone (RPZ) (based on location), Complex Structure (based on external factors that create challenges), and State Pay Differential.

Benefits

• Health benefits include medical, vision, and dental coverage
• Financial benefits include 401(k), stock purchase, and company-paid life insurance
• Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting
• Other benefits include short-term and long-term disability, company discounts, military leave pay, adoption and surrogacy expense reimbursement, and more
• Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart

Qualifications

• 2 years’ of college; OR 1 year’s retail experience and 1 year’s supervisory experience; OR 2 years’ general work experience and 1 year’s supervisory experience
• Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University, General work experience supervising 5 or more direct reports to include the responsibility of performance management, mentoring, hiring, and firing