(USA) Front End Coach

Position Summary

TourToTeach, managing and supporting customer service initiatives, driving financial performance and sales, ensuring compliance with company policies and procedures, and serving customers and members.

What you'll do...

• Leads and develops teams effectively by teaching training and actively listening to associates.
• TourstoTeach, communicating and collaborating with all levels of associates regarding store operations.
• Utilizes technology, business initiatives, merchandising, and company direction to introduce and lead company change efforts.
• Provides clear expectations and guidance to implement business solutions and communicate business objectives to teams effectively.
• Models and demonstrates exceptional customer service standards to store associates by following and demonstrating the One Best Way (OBW) service model.
• Manages and supports customer service initiatives such as Store of the Community and community outreach programs.
• Ensures customer needs, complaints, and issues are successfully resolved by developing and implementing action plans to correct deficiencies and provide process improvement leadership.
• Supervises and develops opportunities for hourly associates by hiring, training, mentoring, assigning duties, setting clear expectations, providing associate recognition, and communicating expectations consistently.
• Develops and implements action plans to mitigate shrink and ensure sales and profit goals are achieved for the business area.
• Coordinates, completes, and oversees job-related activities and assignments by developing and maintaining relationships with key stakeholders, supporting plans and initiatives to meet customer and business needs, and identifying and communicating goals and objectives.
• Builds high-performing teams, embraces differences, creates a workplace where associates feel seen, supported, and connected through a culture of belonging, and provides opportunities for all associates to thrive and perform.
• Respects individuals, works collaboratively, builds strong and trusting relationships, communicates with impact, energy, and positivity to motivate and influence, attracts and retains the best talent, empowers and develops talent, and recognizes others' contributions and accomplishments.
• Acts with integrity, maintains and promotes the highest standards of integrity, ethics, and compliance, models the Walmart values, holds oneself and others accountable, supports Walmart's goal of becoming a regenerative company, and makes a positive impact for associates, customers, members, and the world around.
• Serves our customers and members by delivering results while putting the customer first, considering and adapting to how, where, and when customers shop, and applying the EDLP and EDLC business models to all plans.
• Strives for excellence by displaying curiosity and a desire to learn, taking calculated risks, demonstrating courage and resilience, encouraging learning from mistakes, adopting and encouraging the use of new technologies and skills, and supporting others through change.

Pay & Benefits

The annual salary range for this position is $65,000.00 - $100,000.00. Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include: Regional Pay Zone (RPZ) (based on location), Complex Structure (based on external factors that create challenges), State Pay Differential (where applicable).

Minimum Qualifications

• 2 years’ of college;
• OR 1 year’s retail experience and 1 year’s supervisory experience;
• OR 2 years’ general work experience and 1 year’s supervisory experience.

Preferred Qualifications

• Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University;
• General work experience supervising 5 or more direct reports to include the responsibility of performance management, mentoring, hiring, and firing.