(USA) Front End Coach

Position Summary

TourToTeach, managing and supporting customer service initiatives, driving financial performance, ensuring compliance, and fostering a culture of belonging.

What you'll do...

• Tour stores and provide feedback to associates.
• Collaborate with all levels of associates regarding store operations.
• Introduce and lead company change efforts.
• Provide clear expectations and guidance to implement business solutions.
• Communicate business objectives to teams effectively.
• Model and demonstrate exceptional customer service standards.
• Manage and support customer service initiatives such as Store of the Community and Community Outreach Programs.
• Ensure customer needs, complaints, and issues are successfully resolved.
• Develop and implement action plans to correct deficiencies.
• Lead process improvement initiatives to ensure a high quality customer experience.
• Drive the financial performance and sales of the designated store area.
• Review and evaluate Profit & Loss (PL) statements.
• Manage and assist in budgeting, forecasting, and controlling expenses.
• Maintain effective merchandise presentation, seasonal transitions, inventory flow, and operational processes.
• Develop and implement action plans to mitigate shrinkage and ensure sales and profit goals are achieved.
• Supervise and develop opportunities for hourly associates.
• Hire, train, mentor, assign duties, provide recognition, and promote a belonging mindset in the workplace.
• Ensure compliance with company policies and procedures.
• Support company mission values and standards of ethics and integrity.
• Act with Integrity: Maintain and promote the highest standards of integrity, ethics, and compliance.
• Strive for Excellence: Display curiosity, take calculated risks, demonstrate courage, resilience, and encourage learning from mistakes.
• Live Better U: Participate in education benefit programs for personal and professional growth.
• Annual Salary Range: $65,000.00 - $100,000.00
• Additional Compensation: Performance-based bonuses, RPZ, Complex Structure, State Pay Differential.

Minimum Qualifications

• 2 years’ of college; OR 1 year’s retail experience and 1 year’s supervisory experience; OR 2 years’ general work experience and 1 year’s supervisory experience.
• For facilities selling firearms, successful completion of a firearms-specific Criminal Background Check (CBC) and Firearms Authorized Training.

Preferred Qualifications

• Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
• General work experience supervising 5 or more direct reports to include the responsibility of performance management, mentoring, hiring, and firing.